Malcolm Mcauley Email & Phone Number

Kitchener, ON, CA

- Oversee the administrative duties for the Dynamics CRM application- Explore, design and implement ways to leverage the Power Platform- Maintain daily system functions- Work with users to ensure business needs are being met- Design and implement workflows, views, charts, dashboards and reports- Plan system enhancement initiatives based on business.

- Drive the evolution of systems related infrastructure for the BBBS network- Ensure quality assurance mechanisms were infused throughout the organization’s Accreditation program- Engage with local offices both individually, regionally, and provincially to understand organizational trends impacting the areas and support the offices in the development of.

Burlington, Ontario

- Oversee implementation and refinement of Information Systems technology such as Microsoft Teams, SharePoint, OneDrive, as well as many Office 365 features and functions with an emphasis on technology that supports organizational efficiency and data-driven decision making- Oversight and management of the Information Systems department with direct reports.

- Responsible for the successful development and implementation of Microsoft Dynamics CRM as a Case Management System for member agencies- Support and system administration for 99 business units (850+ users) in the Dynamics CRM Online environment- Develop and manage the migration of data for member agencies transitioning to the CRM system- Facilitate the.

- Ensure daily operation of the overall Casework Department- Research, develop and implement casework policies and procedures- Provide direct leadership and supervision of all community based programs and services- Research and develop programs and support services that meet clients needs and interests- Write grants and internal / community reports.

Social Service Worker, Social Services

Social Development Studies