• Manage and provide customer service at a community of approximately 250 residents.• Oversee, assist and hold accountable all office and maintenance team members. • Perform staffing duties including payroll, hiring, terminations, and corrective actions.• Address lease violations, handle resident complaints, and facilitate resident mediation.• Audit ledgers, process invoices, manage files, and prepare Final Account Statements. • Travel to other properties to provide aid and training. • Design and disseminate marketing materials.• Plan and execute resident appreciation events.• Maintain relations with vendors, sponsors, and local businesses.• Prepare and submit daily, weekly, and monthly leasing reports.• Pursue delinquent accounts and manage evictions. • Prospect, tour, and lease interested parties. • Provide technical support to residents.• Conduct market surveys.

• Manage and provide customer service at a community of approximately 250 residents.• Address lease violations, handle resident complaints, and facilitate resident mediation.• Audit ledgers, process invoices, manage files, and prepare Final Account Statements. • Travel to other properties to provide aid and training. • Design and disseminate marketing materials.• Plan and execute resident appreciation events.• Maintain relations with vendors, sponsors, and local businesses.• Prepare and submit daily, weekly, and monthly leasing reports.• Pursue delinquent accounts and manage evictions. • Prospect, tour, and lease interested parties. • Provide technical support to residents.• Conduct market surveys.

• Stationed at Student Living at Florida Polytechnic University. • Oversee and execute all leasing efforts for the property.• Plan and execute events.• Respond to online reviews. • Provide customer service to a community of over 750 residents.• Address inquiries and concerns of both residents and prospects.

• Stationed at Campus Lodge Tampa.• Promoted internally based on performance and customer service skills. • Handle resident complaints and facilitate roommate mediation.• Assist in marketing and event planning.• Respond to online reviews. • Provide customer service to a community of over 1000 residents.• Address inquiries and concerns of both residents and prospects.• Prospect and tour interested parties. • Provide technical support to residents.• Maintain pet files.

• Provide oversight and customer service support to over 1,200 Realtors• Coordinate new and existing Relator information with Florida Realtors and the National Association of Realtors• Review and ensure Realtor Licensees are correct and up to date with Florida Realtors and National Association of Realtors• Assist with MLS (Multiple Listing Service) Technical Support and provide MLS basic training to new board members. • Assist Education Coordinator in providing members with the necessary continuing education.• Provide direct support for SUPRA Lockboxes, log-in issues, and troubleshooting• Operate the Association Store, complete data entry, compile reports, answer phones, respond to emails, order office supplies, and any other duties necessary during the operation of BCAR • Promoted internally based on performance and customer service skills

• Worked to secure visas for foreign professors, scholars, researchers, and professional practitioners. • Handled cases from beginning to end, initiating first contact with the foreign national, answering questions posed by the university and foreign national, procuring the required documentation, executing the necessary forms, assembling the petitions, filing the finalized petitions with the United States Citizenship and Immigrations Services (USCIS), and ultimately sending the Approvals to the foreign nationals.• Contacted USCIS concerning problematic cases, drafted correspondence/papers, processed mail, and completed other assigned miscellaneous tasks.

• Assisted customers with interior design decisions, processed transactions, managed the facilities, and designed floor/wall displays. • Reorganized and streamlined floor merchandise to promote greater freedom of movement.• Provided technical support, and performed various other tasks as assigned.

• Assumed the full responsibilities of a Public Diplomacy Officer when the incumbent officer took leave. • Drafted and cleared press guidance/statements, gathered/crafted talking points, wrote opening remarks, and coordinated interagency meetings. • Compiled summary charts detailing the usage of Economic Support Funds in Cuba. • Represented the office at staff level meetings, and provided detailed briefings to my superiors. • Served as Note Taker at congressional subcommittee hearings.• Prepared for the July Migration Talks hosted by Cuban Affairs, by updating and clearing a number of issue papers for the delegation. Received a Meritorious Honor Award for work.

• Facilitated the success of the Note Taking program for students with disabilities by coordinating the creation, collection and dissemination of class lecture notes. • Recruited, hired, and trained Note Takers. Trained additional Note Taker Assistants.• Monitored the progress of current Note Takers and resolved complaints filed against Note Takers on behalf of the registered students. • Reinvigorated the Note Taker hiring initiative with increased (and more effective) promotion. • Handled walk-ins, assisted with testing (ex. reading for the blind; scribing for handicapped students), and any other duty necessary to maintain the effective operation of the office.

• Successfully completed an internship with Peters & Scoon in summer 2010, and was asked to return for summer 2011.• Drafted correspondence and screened potential clients.• Provided attorneys with verbal/written summaries of cases, searched depositions for testimonial discrepancies, and performed various other tasks as assigned.

• Maintained the office, sorted faxes/mail, prepared for client intake, and scheduled appointments.