Malcolm Phillips Email & Phone Number

Atlanta, GA, US

• Manage and provide customer service at a community of approximately 250 residents.
• Oversee, assist and hold accountable all office and maintenance team members.
• Perform staffing duties including payroll, hiring, terminations, and corrective actions.
• Address lease violations, handle resident complaints, and facilitate resident mediation.
• Audit ledgers, process invoices, manage files, and prepare Final Account Statements.
• Travel to other properties to provide aid and training.

Decatur, Georgia, United States

• Manage and provide customer service at a community of approximately 250 residents.
• Address lease violations, handle resident complaints, and facilitate resident mediation.
• Audit ledgers, process invoices, manage files, and prepare Final Account Statements.
• Travel to other properties to provide aid and training.
• Design and disseminate marketing materials.
• Plan and execute resident appreciation events.

Lakeland, Florida Area

• Stationed at Student Living at Florida Polytechnic University.
• Oversee and execute all leasing efforts for the property.
• Plan and execute events.
• Respond to online reviews.
• Provide customer service to a community of over 750 residents.
• Address inquiries and concerns of both residents and prospects.

Tampa/St. Petersburg, Florida Area

• Stationed at Campus Lodge Tampa.
• Promoted internally based on performance and customer service skills.
• Handle resident complaints and facilitate roommate mediation.
• Assist in marketing and event planning.
• Respond to online reviews.
• Provide customer service to a community of over 1000 residents.

Tampa/St. Petersburg, Florida Area

Panama City, Florida Area

• Provide oversight and customer service support to over 1,200 Realtors
• Coordinate new and existing Relator information with Florida Realtors and the National Association of Realtors
• Review and ensure Realtor Licensees are correct and up to date with Florida Realtors and National Association of Realtors
• Assist with MLS (Multiple Listing Service) Technical Support and provide MLS basic training to new board members.
• Assist Education Coordinator in providing members with the necessary continuing education.
• Provide direct support for SUPRA Lockboxes, log-in issues, and troubleshooting

Miami/Fort Lauderdale Area

• Worked to secure visas for foreign professors, scholars, researchers, and professional practitioners.
• Handled cases from beginning to end, initiating first contact with the foreign national, answering questions posed by the university and foreign national, procuring the required documentation, executing the necessary.
• Contacted USCIS concerning problematic cases, drafted correspondence/papers, processed mail, and completed other assigned miscellaneous tasks.

Kennesaw, GA

• Assisted customers with interior design decisions, processed transactions, managed the facilities, and designed floor/wall displays.
• Reorganized and streamlined floor merchandise to promote greater freedom of movement.
• Provided technical support, and performed various other tasks as assigned.

Washington D.C.

• Assumed the full responsibilities of a Public Diplomacy Officer when the incumbent officer took leave.
• Drafted and cleared press guidance/statements, gathered/crafted talking points, wrote opening remarks, and coordinated interagency meetings.
• Compiled summary charts detailing the usage of Economic Support Funds in Cuba.
• Represented the office at staff level meetings, and provided detailed briefings to my superiors.
• Served as Note Taker at congressional subcommittee hearings.
• Prepared for the July Migration Talks hosted by Cuban Affairs, by updating and clearing a number of issue papers for the delegation. Received a Meritorious Honor Award for work.

Orlando, Florida Area

• Facilitated the success of the Note Taking program for students with disabilities by coordinating the creation, collection and dissemination of class lecture notes.
• Recruited, hired, and trained Note Takers. Trained additional Note Taker Assistants.
• Monitored the progress of current Note Takers and resolved complaints filed against Note Takers on behalf of the registered students.
• Reinvigorated the Note Taker hiring initiative with increased (and more effective) promotion.
• Handled walk-ins, assisted with testing (ex. reading for the blind; scribing for handicapped students), and any other duty necessary to maintain the effective operation of the office.

Panama City, Florida Area

• Successfully completed an internship with Peters & Scoon in summer 2010, and was asked to return for summer 2011.
• Drafted correspondence and screened potential clients.
• Provided attorneys with verbal/written summaries of cases, searched depositions for testimonial discrepancies, and performed various other tasks as assigned.

Orlando, FL

• Maintained the office, sorted faxes/mail, prepared for client intake, and scheduled appointments.

Bachelor’S Degree, Political Science And Government, Gpa: 3.85

Activities and Societies: United Residents Student Association (URSA)

Graduate Studies In International Affairs