Providing some TLC to our customers

• Supported the Head of Data Analytics Partnerships with the development of processes and maintenance of status and sales reporting tools to better manage Twitter Data & Enterprise Solutions (DES) account teams and their clients• Provided assistance to DES account teams with all aspects of order processing and deal maintenance which included liaising with clients to ensure a positive customer experience• Collaborated with Twitter Product, Legal and Finance teams to review Twitter Data product performance to identify potential sales opportunities, coordinate use-case approvals and resolve any billing discrepancies

• Spearheaded the revamping of recruitment, onboarding, training and direct field management of staff for all US retail marketing programs for The Economist Magazine • Collaborated and worked in office with agency of record, Sense Marketing, on all aspects of planning which included market activation launches, logistics, team engagement and the ongoing success of all programs• Drove production in a fast-paced customer service environment by constantly seeking out process improvements such as identifying and implementing an integrated scheduling, time tracking and messaging system to help improve communication and connectivity with an hourly and part-time workforce• Maintained and produced daily, weekly and monthly sales reports to help track and reward individual team performance as well as effectively communicate with data-driven insights any positive or adverse impacts on business performance to Sense Marketing and The Economist senior leadership teams

• Assisted the US Sales & Brand Partnerships team with research, planning, tracking, scheduling, delivery and reporting of ad campaigns across Acast’s network of podcasts• Interfaced with direct clients and ad sales vendors managing expectations while setting goals, timelines, and deliverables with podcast hosts and third party publisher partners to ensure timely delivery of sponsorship reads for ad campaigns and other promotions

• Transitioned into a Sales Assistant and then Sales Planner role working internally with Ad Sales, Programming and Traffic Operations to ensure that all BET Networks Direct Response orders were scheduled and compliant with all client requirements• Acted as a liaison with Ad Agency counterparts managing client requests, providing daily & weekly reporting, and monitoring pacing in order to optimize campaigns for clients and maximize revenue for BET Networks

• Serviced the administrative and sales support needs of the EVP & SVP of National Advertising Sales for BET Networks which included the maintenance of frequently changing calendars, overseeing travel accommodations and corresponding expenses, conducting research, analysis and preparation of sales collateral for client presentations and coordinating client meetings and other special events

• Supervised the production, shipping and distribution of creative assets for OOH national media and experiential marketing campaigns for high profile clients such as: AT&T, Coca-Cola, Comcast, Fedex, HBO, Marriott, Metro PCS, Mohegan Sun, Smashburger & T-Mobile• Identified & implemented efficiency and process improvements, most notably, sourcing a commercial printing company with a nationwide network of locations which significantly lowered production times, increased capacity and reduced shipping costs for all campaigns• Assisted Sales & Operations teams through all the stages of scope from conducting research for RFI, RFP’s and general sales requests pre-sale to hiring, managing independent auditing teams to review delivery performance post-sale

• Assisted with logistics, staffing, field staff management and event recaps for two experiential sampling activations targeting consumers A12-25 for Coca-Cocao National Tour - Sourced locations (Live Nation concerts, festivals, sporting events, college orientations, etc.) for activations that fit the target demographic and negotiated with event and/or location management to procure permits for activationso Six Flags Tour (6 locations) – Recruited, on boarded and trained event managers and brand ambassadors to execute brand activations with 6 Six Flags theme park across the US (CA, GA, IL, MA, TX)• Handled administrative tasks such as consolidating event calendars, event data and other information into weekly reporting for client and tracking program finances (vendor invoices, project costs, event team expenses, etc.)

Managing experiential marketing campaigns for Kmart at 8 Long Island (NY) locations

Assisting and managing Verizon's experiential marketing programs in the tri-state area (NY/NJ)Holiday Mall Program (Freehold Mall)Verizon Studio (Citi Field - New York Mets home games & concerts)

Project management for global marketing campaign of Lucky Strike (British American Tobacco)

Event planning and execution of experiential marketing campaigns