Regional Lead, Nordics & Central Europe - Account Delivery Governance
Csc
Facilitator and mediator to account teams for management of service remediation plans and actions.Acts as coach, advisor and mentor to projects, accounts, transitions, concerning finance, service and delivery excellence processes and requirements, ensuring consistency across the global organization. Defines, analyses and continuously improves common account delivery processes and procedures to support quality customer service.Champions customer experience, client pulse and net promoter programmes within allocated region.