Accountable for talent acquisition, succession/workforce planning, performance management and development for employees. Develop, implement and evaluate all HR programs and supporting systems to ensure an integrated approach to all practices, policies and procedures. Administered HR policies/practices, implemented workflow processes and performance improvements, and protected company assets. Contributes a high level of human resource generalist knowledge and expertise for the company. Responsible for driving change and transformation within the business, while leading and developing a team of senior HR professionals; and collaborating with and influencing HR peers and partners.

Meet and exceed district’s quotas for Activations, Accessory Sales, Feature Attachments, and profitable revenue over 101K MOM. Conducted frequent conference calls/monthly Manager's meetings; discussed sales/marketing strategies. Manages all aspects of operations including staffing, team development, merchandising, loss prevention and payroll control for all locations. Motivated teams to ensure a positive learning environment and morale by implementing reward and recognition plans. Ensured that loss prevention policies, systems, and procedures were implemented in all stores and that any discrepancies in stock inventory were investigated to minimize the risk. Surged employee productivity and customer satisfaction rates across entire retail area.

Established trust and built sales based on customers’ needs. Constantly exceeding goals by leveraging strong customer service and relationship marketing skills. Executed problem-solving skills to determine solutions for clients in escalated situations. Assisted management with merchandising and training of new employees.