Malcolm Duffield Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Client: AustralianSuper• Reviewed current IT Service Desk system and processes to develop recommendations for enhancements based on the ITSM/ITIL framework.• Ran workshops and meetings to gather the strategic and business requirements.• Successfully delivered new dashboards and reports to support the Service Desk team, Change Management and Major Incident Management.• Migrated the Building Facilities team onto a new software platform.• Implemented a visitor registration… Show more Client: AustralianSuper• Reviewed current IT Service Desk system and processes to develop recommendations for enhancements based on the ITSM/ITIL framework.• Ran workshops and meetings to gather the strategic and business requirements.• Successfully delivered new dashboards and reports to support the Service Desk team, Change Management and Major Incident Management.• Migrated the Building Facilities team onto a new software platform.• Implemented a visitor registration function for use by the reception team with real-time dashboard.• Successfully implemented a CMDB for AustralianSuper including automated interfaces with SNOW Licence Manager, VMWare and Azure Show less

Melbourne, Victoria, Australia

Client: Target Australia• Completed an audit of Radio Frequency devices used at the distribution centres in each state.• Managed a project to record and report on products that consisted of more than one component (eg: a trampoline which is delivered in two cartons) which the current systems could not process• Reviewed and performed a market survey of Transport Management Systems to replace the current application.• Organised and co-ordinated meetings between business management… Show more Client: Target Australia• Completed an audit of Radio Frequency devices used at the distribution centres in each state.• Managed a project to record and report on products that consisted of more than one component (eg: a trampoline which is delivered in two cartons) which the current systems could not process• Reviewed and performed a market survey of Transport Management Systems to replace the current application.• Organised and co-ordinated meetings between business management and the Canadian vendor of the warehouse delivery booking application to provide enhancements to the functionality of the of the system.• Participated in the winning team in a company-wide hack-a-thon. The team's winning proposal was to improve the near real-time accuracy of stock levels within each store. This initiative will be further developed by Target IT Show less

Melbourne, Victoria, Australia

Client: Australia Post/StarTrack• Gathered requirements and provided expert advice for the development of the AusPost Third Party Logistics (3PL) stabilisation project. This project involved creating a process to validate data received from clients and also providing a user portal so that any issues identified during the validation could be corrected by staff either in the warehouse or in IT support.• Redevelopment of Estimated Delivery Date Calculator (EDDC) which included a transfer… Show more Client: Australia Post/StarTrack• Gathered requirements and provided expert advice for the development of the AusPost Third Party Logistics (3PL) stabilisation project. This project involved creating a process to validate data received from clients and also providing a user portal so that any issues identified during the validation could be corrected by staff either in the warehouse or in IT support.• Redevelopment of Estimated Delivery Date Calculator (EDDC) which included a transfer to AWS• Enhancing the Label Print Service (LPS) projects which also included a migration to AWS. Show less

Melbourne, Victoria, Australia

Client: National Australia Bank• Member of the Project Management Office for the NAB Product Rationalisation initiative with the aim to reduce the number of banking products from around 600 to 300.• Identify actual and potential roadblocks preventing the target product rationalisation• Identified Products that were candidates for rationalisation and then discussed the viability of rationalising the proposed products with Product Managers.

Travelled through France including two weeks in Uzes, bike riding along the Loire Valley, visiting world war 1 and 2 sites and then travel around Britain.

Melbourne, Australia

DST Bluedoor (now SS&C) is a software developer specialising providing a technology platform used to administer the full suite of superannuation, wealth management and retirement savings products. • Lead a team of BA’s to deliver a superannuation/wealth management solution to the client.• Specified and implemented a Superannuation Fund platform for StatePlus.• Consulted with all levels within the client organisation to enable the successful implementation of the Bluedoor… Show more DST Bluedoor (now SS&C) is a software developer specialising providing a technology platform used to administer the full suite of superannuation, wealth management and retirement savings products. • Lead a team of BA’s to deliver a superannuation/wealth management solution to the client.• Specified and implemented a Superannuation Fund platform for StatePlus.• Consulted with all levels within the client organisation to enable the successful implementation of the Bluedoor superannuation software application.• Worked across all business analysis domains including understanding requirements, writing functional specifications, gap analysis, process mapping, User Acceptance Testing.• Fortnightly on-site work at client’s office in Sydney during UAT• Managed defect triage process• Documentation including Business Requirements, Functional Specifications and Change Requests.• Stakeholder management including supporting the user acceptance testers.• Communication involving management, business and technical teams. Show less

Melbourne, Australia

Bespoke Computer Services is a consultancy business providing solutions to small to medium sized businesses. Projects have included advice on refresh of computing framework for an environmental health organisation, software upgrades for health professionals and development and web-analytics of a websites.

Melbourne, Australia

Manage a diverse range of software applications to meet the needs of the business. Extensive project management experience implementing new or upgraded software through the full software development life cycle. Strong systems solutions, support and administration background. Application development across a broad range of technologies. Maintain a close understanding of the business processes as well as the technical options available. Strong design and architecture, business analysis… Show more Manage a diverse range of software applications to meet the needs of the business. Extensive project management experience implementing new or upgraded software through the full software development life cycle. Strong systems solutions, support and administration background. Application development across a broad range of technologies. Maintain a close understanding of the business processes as well as the technical options available. Strong design and architecture, business analysis, project planning, team management and development skills spanning several IT technologies. A balanced blend of technical and business streams: software design and development, system administration, and project management skill-sets. Show less

Project management of the implementation and upgrades to Legal, Payroll, Tax and Training applications. These projects involved building close relationships with business representatives, IT specialists and external vendors.

Managed the migration of Mutual Friendly Society's business to State Trustees. This included the physical move of personnel, hardware and services to new premises, the migration of data from a Cobol based system to an Oracle system and the development of new business processes.

This was a contract role initially for their year 2000 compliance but was extended to support their software and hardware as the sole IT professional. Reported directly to the Managing Director. I gained an in-depth knowledge of investment and funeral bonds and managed the technical aspects of a business change program.Key Competencies and Achievements• Managed the Friendly Society application with 100% uptime• Developed disaster recovery plan and co-ordinated regular… Show more This was a contract role initially for their year 2000 compliance but was extended to support their software and hardware as the sole IT professional. Reported directly to the Managing Director. I gained an in-depth knowledge of investment and funeral bonds and managed the technical aspects of a business change program.Key Competencies and Achievements• Managed the Friendly Society application with 100% uptime• Developed disaster recovery plan and co-ordinated regular tests• Infrastructure support including successful migration from propriety technologies• Implementation of BPay functionality resulting in higher deposit rates by investors• Implemented digital document management system• Management of Year 2000 compliance gaining praise from the external regulator• Presentations to board of directors Show less

The merger of Bank of Melbourne with Westpac Bank resulted in rationalisation of services so once I had migrated the Treasury data to Westpac and decommissioned all systems I transferred to the Branch Network Integration Team. This involved working closely with management of the Westpac and Bank of Melbourne Branch team and the IT infrastructrure to convert Bank of Melbourne branches to Westpac systems.

Managed the small team of IT professionals responsible for the Bank’s Treasury division. The team developed new applications as well as performing day to day technical support. Maintained budgets, monitored capacity, negotiated hardware and software purchases and maintenance contracts. Created and successfully tested Disaster Recovery Plans. Communicated regularly with Senior Management and both technical and non-technical personnel to build effective cross-functional teams and ensure… Show more Managed the small team of IT professionals responsible for the Bank’s Treasury division. The team developed new applications as well as performing day to day technical support. Maintained budgets, monitored capacity, negotiated hardware and software purchases and maintenance contracts. Created and successfully tested Disaster Recovery Plans. Communicated regularly with Senior Management and both technical and non-technical personnel to build effective cross-functional teams and ensure accuracy, consistency, problem solving and on-time project completion. I joined Treasury as a Senior Analyst Programmer and was promoted to Team Leader and then Team Manager. Show less

• Implemented, supported and enhanced Health Insurance application• Support and enhancement of Unit Trust application• Support of Treasury application

• Supported Funds Management/Merchant Bank application• Developed knowledge of Fixed Interest and Cash products• Business engagement

Worked in various roles as a consultant including:• Conversion of Treasury application to multi-currency for BHP (Cobol) • Enhancement of real-time test-bed monitor for Department of Defence (Fortran)

London, United Kingdom

London, United Kingdom

Graduate Certificate In Corporate Management

Education record

Bachelor Of Applied Science In Applied Physics

Diploma Of Applied Science In Medical Nucleography

Education record