Malcolm Heath Email & Phone Number

Risk management support and advice for professional service firms focusing on practice management issues and client / staff relationships. Advising clients on communication skills, presentation skills coaching, stress management, practice performance management.Researching and writing course and workshop program content. Twenty five years' experience researching and producing conferences, seminars, educational training programs and specialised events in Australia and New Zealand.Speaker, MC, Workshop presenter, Facilitator, Focus Group Moderator, Podcast presenterFocus on risk management, general insurance and natural disasters, legal practice performance issues, and identifying methods to reduce professional negligence claims.Specialties: professional practice performance, profitability and risk management, communications skills, presentations skills coaching, conference production, training, customer / client relationships, general insurance, financial services, legal and health services sectors.

Listed skills include Risk Management, Leadership, Training, Crm, and 14 others.

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  Practice Risk Manager

  Lawcover

  Aug 2012 - Present

  Malcolm undertakes practice management risk reviews of law practices involving onsite visits and interviews with practice partners/directors, employed solicitors and senior staff to assist those practices to identify claims risk areas and implement procedures to reduce risk and build efficiency and profitability.Malcolm is also an educator, facilitator and presenter. He promotes risk management strategies through the Lawcover Risk Management Education Program workshops for principals, presents on-site at law practices’ seminars and retreats, at the compulsory professional development courses of The Law Society of NSW, Regional Law Societies’ CLE, UNSW, FMRC, College of Law and other commercial providers.