Customer Services Lead - Technical Solutions
CurrentLead and manage team to deliver products in a timely mannerClarify expectation with client to ensure positive outcome for both parties
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Lin Shijun Malcolm is listed as Customer Services Lead - Technical Solutions at Iress, a with 1756 employees, based in Singapore. AeroLeads shows a matched LinkedIn profile for Lin Shijun Malcolm.
Lin Shijun Malcolm previously worked as Senior Technical Services Specialist at Iress and Technical Services Specialist at Iress. Lin Shijun Malcolm holds Bachelor'S Degree, Chinese Studies, 3.38 from Nanyang Technological University Singapore.
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Self Driven technical personal with 6+ years of Experience in technical service in banking/financial sector in Singapore. I help companies do ease of using the software XplanSome example include:Responsible for coding financial reports (in Python) for Australian financial institutions (MLC, CBA) and Singapore (Maybank Singapore), used by 100,000 active users to generate reportsProvide ease of use and support to Client such as Wealthpoint in NZ to maximise the use of the XplanIdentify and clarify client requirements and manage client expectation within reasonable deadlines, increase client satisfaction by 30%I get excited about opportunities where I can paint a story based on the data I have and discover the underlying issuesI love connecting with new people, you can reach me at linshijun88@gmail.com
Listed skills include Microsoft Office, Customer Service, Microsoft Excel, Leadership, and 6 others.
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Singapore
Lead and manage team to deliver products in a timely mannerClarify expectation with client to ensure positive outcome for both parties
Central Singapore
• Working closely with account executives to develop highly customized financial advice reports for recognized Financial Institutions in Australia, UK, South Africa • Collaborated with the development team to produce highly effective solutions, according to the clients’ requirements• Coding via Python,XML, MySQL via Microsoft Office and Google Suite
• Conducting proper need analysis to understand their needs.• Consistent upkeep and fully compliance to MAS changes.• Providing comprehensive, one-stop financial advisory services to customers.• Increase customer retention and satisfaction and attracting new-to-bank customers.• Presenting market updates and outlook to both colleagues and customer.• Performing KYC to new customers
Singapore
Educate people about financial knowledge and risk managementUnderstanding the people needs and cater to their needsPlanning their financials and provide customised personal solutions to each individual clients
Other employees you can reach at iress.com. View company contacts for 1756 employees →
Takako Matheson
Colleague at IressMelbourne, Victoria, Australia
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Anthony Gunnell
Colleague at IressChelmsford, England, United Kingdom
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Colin Smith
Colleague at IressGreater Melbourne Area, Australia
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Greg Longney
Colleague at IressGreater Melbourne Area, Australia
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Niko I.
Colleague at IressSydney, New South Wales, Australia
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Tim Gush
Colleague at IressCity Of Cape Town, Western Cape, South Africa
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Teresa C.
Colleague at IressMelbourne, Victoria, Australia
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Andy Bayford
Colleague at IressLeicester, England, United Kingdom
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Roshan Shetty
Colleague at IressGreater Melbourne Area, Australia
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PG
Prekchhya Giri
Colleague at IressGreater Sydney Area, Australia
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Activities and Societies: Hall 2 Theatre production Hall 2 rugby Hall 2 cheerleadingStudy Chinese Studies
Quick answers generated from the profile data available on this page.
Lin Shijun Malcolm works for Iress.
Lin Shijun Malcolm is listed as Customer Services Lead - Technical Solutions at Iress.
Lin Shijun Malcolm is based in Singapore while working with Iress.
Lin Shijun Malcolm has worked for Iress, Ocbc Bank, and Prudential Assurance Company Singapore.
Lin Shijun Malcolm's colleagues at Iress include Takako Matheson, Anthony Gunnell, Colin Smith, Greg Longney, and Niko I..
You can use AeroLeads to view verified contact signals for Lin Shijun Malcolm at Iress, including work email, phone, and LinkedIn data when available.
Lin Shijun Malcolm holds Bachelor'S Degree, Chinese Studies, 3.38 from Nanyang Technological University Singapore.
Lin Shijun Malcolm is listed with skills including Microsoft Office, Customer Service, Microsoft Excel, Leadership, Microsoft Word, Research, Powerpoint, and Public Speaking.
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