Develop optimal Train Schedules by line segment to support MNR schedules, both planned and ad hoc schedule changes, holiday schedules, special events, and service disruptions.Develop and modify/propose service plans to meet changing customer travel demands while adhering to service standards. Ensure quality control of train schedules meet prescribed service standards adherence.Evaluate service change proposals for customer travel/journey time and operating impacts (including costs).Evaluate train schedules performance and analyze point-to-point times, adjusting train schedules for optimum performance by manipulating slots, point-to-point, dwell, and many other factors. Perform evaluations of schedule criteria and equipment standards to recommend improved criteria and/or assignments.Develop and analyze service scenarios in support of short-term service planning efforts (i.e. operational analysis of proposed schedule changes, and future service plans).Employee Operating schedule and Public Service development for base schedule and ad-hoc schedules as needed.Ensure proper communication of schedule information to internal and external customers.Ensure schedule accuracy for all downstream systems.Perform periodic evaluation of schedule criteria and equipment standards to recommend improved criteria and/or assignments.Prepare a schedule and financial analyses in support of the service initiatives and the service agreements between Metro-North and Connecticut DOT for New Haven Line services and between Metro-North and NJ Transit for West of Hudson services.Ensure all schedules promote the safety and efficiency of operations.

Accomplished multiple tasks within established timeframes.Established and updated work schedules to account for changing staff levels and expected workloads.Delivered feedback to decision-makers regarding employee performance and training needs.Approved regular payroll submissions for employees.Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.Observed staff to review compliance and safety to minimize losses due to violations or damage.Resolved customer complaints while prioritizing customer satisfaction and loyalty.Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.Investigated and resolved customer inquiries and complaints quickly.Trained new hires to perform cross-training exercises with experienced workers.Supervised full operational compliance inspections before releasing Trains for use.Demonstrated respect, friendliness, and willingness to help wherever needed.Offered friendly and efficient service to customers, handled challenging situations with ease.Developed and maintained courteous and effective working relationships.Identified issues, analyzed information, and provided solutions to problems.Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.Coordinated with off-site staff to verify correct use of test procedures and confirm accurate reporting.Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.Introduced higher standards for customer service and increased efficiency by streamlining operations.

Ensure compliance with all railroad rules and regulations for safety, operations and the Federal Railroad Administration (FRA)Supervise the movement of inbound and outbound trains and yard crews for on-time movement of freight consistent with train schedules, and within or below the set budgetAssign work to yard crews, mechanical, train and engine and maintenance of way employeesSupervise employees directly engaged in the switching, blocking, classifying and handling of cars and trains within the yardCoordinate yard work and prompt movement of cars, making sure cars are placed, pulled, handled and forwarded in accordance with classification and waybill instructionsOversee the movement of yard engines in humping cars, movement of freight and building of outbound trainsKnow physical characteristics surrounding specific mileposts, switches, other pertinent locations and learn restrictions on assigned tracks or territoryEnter, transmit, update, or retrieve information via a computer terminal and document train arrivals and departuresPrepare brief summaries to describe work status, repairs, inspections or problems encounteredCoordinate traffic with train dispatcher and crew dispatcherReview waybills or other shipping documents indicating material to be loaded or unloaded, tonnage of cargo, type of carrier and planned routesMount and dismount locomotives in order to monitor crews at workCommunicate effectively by radio, telephone, computer, intercom or other communication devices