Malcolm Smith Email & Phone Number

Toronto, Ontario, Canada

Responsible to my clients to meet their expectations for the day-to-day operations of their IT infrastructure and applications. This involves the operations of hybrid -Cloud infrastructure, networking, security, workstations, mobile devices, and the service desk. Value is demonstrated by meeting expectations and providing innovation. Responsible to my employer to meet financial results and grow the business. This is challenging in an ever changing and competitive environment but made easier by exceeding expectations.

Toronto, Ontario, Canada

Toronto, Canada Area

Responsible for sales and delivery of IBM Global Technology Services to a large Canadian Bank

Toronto, Canada Area

Toronto, Canada Area

Part-time professor of Information Technology in MBA program, teaching students the critical role that IT plays in most organizations, preparing them to envision how they could leverage IT to make them and their firms more effective and competitive, and to understanding how to work effectively with their technology partners. Advisor to strategy project groups, Case Study Judge, and Mentor

Toronto, Canada Area

Lead sales of Managed Infrastructure Services across Canada. Created sales and marketing material along with new contracting material and models, resulting in doubling of managed services revenue.

Lead team of consultants working with our largest clients, to improve operations, innovate, and move to Cloud.

Toronto, Canada Area

Managed sales of all IBM Cloud products and services in Canada. Contributed to 400% increase of sales of Cloud products and services during time in Cloud Practice

Markham, Ontario, Canada

Helped clients in Canada to explore innovative ways to leverage the Cloud to generate new revenue opportunities and to reduce costs and become more agile.

Helped Canadian enterprise organizations build business cases for outsourcing that would transform their IT operations and reduce costs.

Helped Canadian organizations prepare for the Year 2000 and developed contingency plans for IBM's sales and delivery group in the Americas

Lead team determining the size and growth of the IT market in Canada by industry and product to determine market share and growth opportunities

Responsible for installation and management of public and private NGV stations in Ontario

Managed the installation of new Compressor stations for Natural Gas Vehicles and implemented first structured monitoring of station operations

Managed the building and operation of Natural Gas Refilling stations in OntarioContributed to the creation of new regulations required to govern the new NGV industry om Canada

Master Of Business Administration (Mba), Business Administration, Management And Operations

B.A.Sc., Mechanical Engineer