Malcolm Williams Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

• Analyzed historical and regional data using Microsoft Excel and Power BI to support the growth and maintenance of insurance companies such as Optum, Aetna, WellCare, and Humana• Led virtual and in-person training sessions for the enterprise to increase understanding of the operations team and its functions • Created reports and pivot tables for internal data sharing between departments • Utilized Snowflake database to store and retrieve confidential data such as demographics, financial, and health information• Collaborated in daily team meetings to review client goals and assess company KPIs to maximize provider utilization and operations volume allocation• Supported organization in exceeding goal of 2.3 million in-home evaluations (surpassed 1.9 million goal from 2022) • Connected with talent acquisition to identify hiring needs of physicians across 15 states in the West Region, surpassing an annual goal of a 90-95% capacity fill rate• Communicate insights and findings to executive team on data in West region

Dallas, Texas, United States

• Identified and recommend operational improvements through data analysis • Analyzed and interpreted historical and present data from various sources • Trained new analysts on best practices to equip them with the knowledge and skills to effectively contribute to the operations team’s success • Conducted analyses on various counties’ capacity fill rate using the Snowflake database to determine provider needs

Plano, Texas, United States

• Manages transportation of 11 Dr. Pepper DSD warehouses regionally throughout Texas and across the U.S. • Manages transportation of 2 Dr. Pepper concentrate facilities in Edwardsville, IL and Saint Louis, MO.• Conducts weekly data analysis to make sure all lower-priced carriers are taking and delivering freight on time.• Leads a monthly call with different carriers to go over their performance for the month and addresses any issues faced by the carrier.• Conducts a weekly call with Dr. Pepper’s senior management team regarding prime moves, service issues, and cost savings for different lanes serviced for.• Trains new carriers on the current system, how to schedule appointments, and different functions across warehouses.• Utilizes the most efficient and cost-effective modes of transportation in mutual favor of Dr. Pepper and Ryder Logistics Inc. and supplies the Dr. Pepper senior management team with a daily cost management report.

Dallas, Texas, United States

• Provided direct support to the CSR and warehouse managers at the Dallas RDC.• Supported and maintained standard customer and operational reporting.• Scheduled multiple inbound and outbound routes at the Dallas RDC.• Followed tonnage restrictions, loading and unloading instructions, scheduled pickup, and delivery timing complying with DOT regulations.• Conducted daily yard checks to ensure all drop carriers have sufficient equipment.• Always kept customers and carriers up to date, to ensure logistics were handled with the least number of interruptions and the most care.

Dallas, Texas, United States

• Involved in daily heavy customer service via phone and email.• Maintained a high level of customer service to both internal and external customers.• Coordinated transportation carriers, for all freight to be picked up and delivered as scheduled while building familiarity with all the major carriers such as XPO, Southeastern Freight Lines, Landstar, Swift.• Trained new employees, providing know-how of use of internal and external systems, while documenting acquired knowledge.• Overlooked and assisted new employees by ensuring daily operational tasks were completed without errors.• Assisted in crisis management and resolved errors as they occurred.• Provided carrier compliance and root cause analysis while applying problem resolution skills.• Provided Ryder Logistics Inc. with feedback and recommendations for continuous improvement within the company as well as requesting constructive feedback for self-improvement.

West Lafayette, Indiana, United States

• Held daily interactions with clients of different ages and adjusted personal interactions as needed with each individual.• Demonstrated how to properly complete exercises in proper form for patients with cardiac or pulmonary problems. • Tracked patient’s heart rate and oxygen saturation over the period of their workout.• Educated clients on the benefits of working out regularly.• Improved the form of clients and overall health by adjusting nutrition and workout routines as needed.• Performed fitness assessments on clients.

West Lafayette, Indiana, United States

• Organized paperwork into alphabetical order when necessary.• Oversaw the fitness facility in case of emergency and ensure safety in the facility.• Devoted myself to be on time to open the facility at 6 am.• Assisted members with policies and different activities to be a part of. • Provided insight to the business on ideas and changes that could be made.