Malcolm Woodyard Email & Phone Number

Birmingham, Al, Us

Birmingham, Alabama Area

Birmingham, Alabama Area

Birmingham, Al

Worked with Excess & Surplus lines. Worked directly with underwriters to review and underwrite policies by reviewing applications and verifying credentials. Built policies based both within the policy system and on paper based on bound agreements. Handled every day policy inquiries both via email and on phone. Worked reports to ensure policy compliance and company standards were met. - Participated in focus groups to improve CRM and knowledge base systems.

Denver, Co

Handled billing inquiries and issues to preserve retention rate. Worked as liaison between American Family adjusters and clients to resolve claim issues. Provided daily and monthly reporting to agency owner. Served as agency concierge for any issues that required special handling. - Developed first fully written service manual outlining agency procedures. - Update and revised the employee handbook. - Developed an improved quote tracking system to provide agency owner a better understanding of day to day sales and quoting activity. Report could also provide specific information as to quote sources, new households, and decline reasons among other things. - Developed daily reports to give agency owner quick overview of activity for the day including, policies sold, pending, and quoting activity. - Developed end of month reporting which provided the agency owner an overall outlook of the agency activity for the month including trends compared to the prior month. - Streamlined the billing procedures to reduce the amount of employee hours spent on calling past due and canceling pending policyholders.

Birmingham, Alabama Area

Provided coaching and training to new and existing employees to increase company performance quality and team-wide productivity. Diligently involved in processes for administrative review and analysis as well as quality assessment projects.- Spearheaded first online training modules for the department- Collaborated with staff to improve department efficiency.- Created and managed all training materials for the department.- Assisted in establishing a new call center for a department.- Created and maintained a knowledge base systems used across multiple call centers.

Birmingham, Alabama Area

Executed conflict resolution skills to de-escalate calls and resolve complex policyholder issues. Conducted training and provided guidance to other consultants as needed. Protected company assets by analyzing risks through mutual agreements with external agents.-Responsible for training new senior consultants.- Originated new training materials needed for senior consultant trainings still being used by the department. - Implemented process improvement strategies to improve overall productivity.

Birmingham, Alabama Area

Managed policy endorsements, payment request, and underwriting questions at the request of policyholders and external agents. - Rendered company policies and guidelines in order to accurately aid callers in resolving underwriting issues.- Supported company customer relations by providing exceptional client service to callers.

Birmingham, Alabama Area

Successfully processed and managed all customer transactions, deposits, withdrawals and transfers. Properly handled safe balances and ATM and drawer balances. - Upsold bank products and services by reviewing account holder information.- Solidified stored bank documents by consolidating backlog.

Hoover, Al

Responsible for opening and closing of store. Procured company inventory by assisting with loss prevention department. - Conducted interviews for hiring processes.- Stimulated goal attainment by increasing morale amongst employees.

Birmingham, Al

Bachelor Of Applied Science (B.A.Sc.), Criminal Justice

Associate Of Science (A.S.), Business Administration