Malcolm Nunley Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Recently, I navigated development to establishment of customized enterprise technical solutions for software systems per industry regulations while delivering technical support and professional services on product roadmap, utilization, and implementation.Select Achievements:✒ Employed React.JS and APIs as front end technologies to structure custom integrations and sustain internal applications.✒ Fostered collaborative engagement with clients and stakeholders to define project requirements for accurate alignment.✒ Conducted system configurations per specifications while documenting technical procedures for process standardization.

Raleigh, North Carolina, United States

In my capacity, I provided comprehensive technical assistance and troubleshooting services to clients on complex issues while maintaining strict compliance with organizational protocols, company security regulations, and industry best practices.Select Achievements:✒ Prioritized timely closure of technical support tickets; led team in highest closing with CSAT metric of 95%+.✒ Initiated in-depth research and analysis to conceptualize timely solutions to technical issues for optimal functionality.✒ Practiced Chrome development tools and front end development skills to effectively resolve various technical issues.✒ Executed productive monitoring of technical inquiries from clients via phone, chat, and email to address concerns.

Accra, Greater Accra Region, Ghana

During my employment, I maneuvered full-stack development from technical planning, coding integration, technical implementation, technical troubleshooting, and enhancements while managing quality tests, website debugging, and performance optimization.Select Achievements:✒ Converted mock-ups into functional web presence while distinguishing coding requirements from e-commerce capabilities, specialized scripts, and security development to support site development for web accessibility.✒ Administered commonly accepted and ethical coding practices to devise responsive user interface for user satisfaction.✒ Maximized React.JS, Postgres, and Chakra UI as front end technologies to guarantee functional site development.✒ Incorporated RESTful APS, Postgres, and Firebase as back end technologies to modernize site features and design.✒ Leveraged advanced JavaScript framework from Angular.JS and React.JS to perform upgrades and impact site performance.✒ Utilized GIT as version control tool while applying emerging technologies, software, and trends to embed improvements.

Raleigh, North Carolina, United States

Having served, I facilitated full-stack development from technical design development, coding integration, technical deployments, technical troubleshooting, and enhancements while collaborating with teams on technical adjustments, parameters, and maintenance.Select Achievements:✒ Capitalized on React Native to produce robust application and web applications while enriching user experience.✒ Enforced RESTful web services and API integrations to strengthen application performance and technical scalability.✒ Coordinated with product managers, designers, and stakeholders to deliver web applications per client requirements.✒ Oversaw development of technical fixes and enhancements to include future releases and patches for high-level usability.

Washington D.C. Metro Area

Washington D.C. Metro Area

In this role, I accomplished strategy development and implementation for new business opportunities to prospective and current customers while exhibiting market research, trend analysis, and needs assessment per organizational best practices.Select Achievements:✒ Cultivated trusting relationship with potential and existing customers to strengthen customer satisfaction for profitability.✒ Oversaw database consisting of leads to guarantee accurate surveillance and follow-up for new business development.✒ Shepherded in preparation of presentations, proposals, and contracts to influence organizational effectiveness.

Washington D.C. Metro Area

During my time, I spearheaded account management, service, and support for multiple clients in accordance with organizational objectives while handling account plans, resolving various issues, and meeting deadlines for project deliverables.Select Achievements:✒ Established competitive client relations strategies to improve client experience for client loyalty and business continuity.✒ Partnered with marketing, sales, and client services teams to safeguard exceptional client satisfaction for client retention.✒ Fulfilled monitoring of client activities and tracking of performance metrics to contribute to company serviceability.

Washington D.C. Metro Area

Washington D.C. Metro Area

Work within the Johns Hopkins Medical Office as an Office Assistant. My Administrative role serves to support the doctors as well as ensuring that the office runs efficiently. My current responsibilities within the office include:• To serve as a direct point of contact for patients• To manage and organize daily scheduling• To contact patients for follow ups and other medical needs• To provide personal support to the doctors, which entails scheduling and other forms of patient correspondence• To document patient calls in regards to: appointments, prescription refills, referral request and other medical needs• Clerical Duties such as: data entry, answering patient calls, handle monetary transactions and other patient services

Garner, North Carolina

Contributed to our stores’ success, which was one of the most profitable within the organization. My responsibilities included:• To explain and demonstrate the benefits of each product, helping customers to meet their needs and wants• To maintain an extensive knowledge of all current and future technology product releases• Handled merchandising and display management • Handled processing of sales, bill payments, returns, exchanges and credit card applications• Monitored loss prevention and helped with inventory control• Ensured that all customers receive prompt and excellent customer service at all times

Greensboro/Winston-Salem, North Carolina Area

Member of the Men's Track and Field Team and Football team: -Committed 25 hours a week to practice and team related activities