Malcom Sargla Email & Phone Number

Canada

Working with Fortinet's key GSIs and partners in a Pre-Sales technical capacity. Designing, educating, supporting, and working on complex partner and end-client Cybersecurity projects leveraging Fortinet's award winning and industry leading Cyber solutions.

Ontario, Canada

Providing Architectural Pre-sales support, direction, and guidance for AlgoSec’s strategic MSSP and GSI partners. Designing and assisting with the development of Managed Service offerings leveraging AlgoSec’s award-winning Application Security Policy Management Solution for Enterprise, Government, Financial, Energy, and Healthcare.

Toronto, Canada Area

Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely mannerRoutinely handled Pre-Sales design and engineering of AlgoSec’s Business-Security Management solutions for Cloud, SDN, On-Premises and Hybrid EnvironmentsCoordinated and managed multiple projects that support Operational ExcellenceEstablished detailed demonstrations for security policy management, enforcement, and intelligent automation across various vendor technologies – Cisco, Palo Alto, CheckPoint, Fortinet, Cisco ACI, NSX-T, AWS, and AzureImplemented and ensured compliance with all operating procedures, processes and policiesCoordinated routine communications with clients, staff, internal departments, partners in an empathetic, efficient and timely mannerInstrumental in demonstrating API capabilities leveraging Docker, Kubernetes, AWS API Gateways, and EC2 instancesDetailed client dashboards leveraging Elastic and KibanaResolved complex issues by determining the needs of the clients and offering favorable solutionsMaintained contact and followed up on problems that required special handlingRobustly spearheaded Selling and Building Enterprise, Government, and Service Provider solutions for the Canadian marketResearched and responded to client inquiries, complex RFP submissions, and explained transactions to their satisfactionAchievements SnapshotInstrumental in building and delivering Power Hour knowledge sessions for partners and clientsRecognized and awarded as “Sales Engineer Super Star” 2022 - North AmericaRecognized and awarded as “Sales Engineer of Year” 2021 - North AmericaSuccessfully attained 171 % of quota for 2021, 110% 2020

Canada

Attained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with genuine passionSpearheaded vital functions pertaining to Pre-Sales design and engineering of Radware’s award-winning line-up of Cyber Security Solutions – Radware Cloud DDoS Protection Service, Radware Cloud WAF, and Radware Threat IntelligenceEstablished a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the department are met in a timely, diligent and empathetic fashion Evaluated and analyzed relevant work functions for various situations in a proactive manner, whilst ensuring adherence to compliance per company guidelinesProactively facilitated Canadian Service Providers on complex internal cyber security solutions and educating their sales teams on how to promote Radware with their clientsIncreased quality and efficiency through the continual application of robust and strong work ethicAchievements SnapshotExceeded targets, team goals and overall organizational objectives with strong drive and focusInstrumental in selling and building Enterprise solutions for the Ontario marketDeveloped strong functional and operational knowledge throughout the process in a professional and conducive manner

Toronto, Canada Area

Coordinated and monitored processes, tasks and functional procedures diligently by following organizational protocols as needed Spearheaded Pre-Sales design and engineering of Riverbed’s award-winning SteelCentral portfolio of Network and Application Performance Management Solutions with tact Maintained quality service by following company policy and procedures Created strong relationships and viable connections with vendors and dealers Efficiently managed routine customer presentations, Proof of Concepts, and complex customer designs, while devising a robust embedded business solution – Visibility as a Service (VaaS) that provides high-margin repeatable revenue for Riverbed and strategic PartnersContributed to team effort by accomplishing productivity goals, targets and team objectives Assisted in effective development of policies and operating procedures to facilitate functional elements and ascertained goals Achievements SnapshotRobustly supported Sales and Marketing initiatives in the North-East (including Ontario, Quebec, Maritimes, and Eastern US)Attended regular operational meetings to address any operating problems that arise, whilst formulating strategies and tasks to ensure effective resolution Utilized critical thinking and expert communication to solve problems during irregular situations

Ontario, Canada

- Technical Manager responsible for architecture, training of technical and sales staff, customer designs, RFP responses, Lab/ PoC configuration and testing for Riverbed’s Wan Optimization, SteelFusion (storage projection), and Network Performance management solutions- Support Marketing and Sales initiatives across Canada - Work closely with SP Product Management to incorporate Riverbed into a managed service offering for all three Service Providers (Bell, Telus, Allstream)- Achieved 171% of quota for 2013; 121% in 2014- Customer account mapping and Partner strategy discussions - Delivered 54 in person technical and sales presentations to 486 attendees in 2013, and 61 sessions and 712 attendees in 2014.

Waterloo, Ontario

Lead Network Architect responsible for complex network and system architectures leveraging various vendor products/solutions. Lead many of RIM's complex network and systems solutions including, but not limited to: Global MPLS Backbone Architecture, Next Generation MPLS Network, Network Architecture for Citrix,Riverbed, BMC Cloud, BIS Email (BlackBerry's Integrated Email System), Data Centre 3.0, Metro Ethernet ring(s).Extensive Architecture design and testing experience with:- Cisco CRS, ASR, 6500, FWSM, ASA, ISR, Nexus 7K,5K, 2K- Riverbed - Steelhead and Cascade line- F5 - LTM and GTMs (various models and code lines)Many of my designs resulted in significant capex and opex reductions for BlackBerry (RIM)

Markham, Ontario

Extensive experience working with complex Cisco and Nortel Voice and Data solutions. Ability to ‘switch hit’ between proven vendor opportunities to provide the ‘best of class’ solutions for our customers and potential customers without compromising requirements and operational integrity. Often moving into uncharted waters to help deals come to fruition when after hours research and dedication was required. Additionally, I built Cygnal's first technical call centre within 48 hours after receiving notification that our third party call centre was dissolving.

Providing on-call support and maintenance for GT’s National IP backbone; Cisco GSRs, Cisco 6509s, Cisco 7000 series, Catalyst 5505’s, Marconi ATM switches, Lucent DSLAMs Liaising with Engineering and Provisioning to create and deploy national standards such as BGP/OSPF rollouts, security templates, and advanced router configurations Selected to lead various large-scale initiatives with stringent timelines Meet with Cisco on a bi-weekly to discuss outstanding IOS and hardware issues and create agreeable action plans to resolve outstanding issues

South Western Ontario & Gta

Provided detailed and hands on support through my team to build three Central office Hubs, and 14 POP sites in South Western Ontario - Hamilton, London, and Kitchener; on time and within budget. Extensive Lucent redundant optical rings along with service offerings from DS1 to 100Mbp Ethernet services via our Cisco platforms. Responsible for building the necessary team from ground level. After these achievements I moved back to a more hands on role under the National Service Assurance Group where I was lead for Group Telecom’s ongoing Tier 3 support of their 100+ Lucent DSLAMs and 300+ Cisco 5505 switches. Additionally, I provided Level 3 support for the National IP Backbone – from Peering exchange support to network augmentation.

Wonderful experience with Cogeco. Hired as a technical support representative (of 3000 applicants) and within two weeks received my first promotion as Lead TSR - supporting 75 TSR's. Two short months later I was asked to lead Cogeco's @Home Call Centre transition. 1 month after that promotion I was called upon to provide Tier 2 support. Two short months later I was called on to work in Cogeco's NMC where I had to the opportunity to work on ATM, Sonet, Cisco routers/switches, build monitoring/visibility tools, and work with a select team of specialists who were tasked to review the technical feasibility and understand the implications of rolling out VOIP on Cogeco's HFC (Hybrid Fibre Coaxial) Network.

Hamilton, Ontario

- Designed and installed 10BaseT LAN - Diagnosed problematic systems, customized programs for specific needs, provided application support and trained staff members on various applications

Brantford, Ontario

- Providing Tier 1 Internet and Application Support for Brant’s customer base- Provided advanced support for Brant’s Windows and Dial-up infrastructure

Computer Network Support Specialist

P/T General Studies