Michael A. Email & Phone Number

Herndon, Va, Us

Bolingbrook, Il, Us

Bolingbrook, Il, Us

Responsible for Storage, Compute and Automation.

Bannockburn, Il, Us

o Manage multiple technical teams (security, network, voice, systems) responsible for environment operations (incident mitigation/resolution, service requests) and the technical delivery of major projects.o Owner of the administration, implementation and adoption of operational support tools (monitoring, knowledge center and a multitude of others).o Delivery Leader for top clients accountable for the execution and communication of all provided services.o Provided consistent and continual communication with clients and leaders on issues and developments/improvements pertaining to manage services.o Key member in deciding the overall strategy of managed services, which has lead to systemic changes including staff reorganizations, revamp of product/service offerings and alterations to delivery methodologies.

Chicago, Il, Us

o Managed a team of developers/application administrators responsible for the delivery of internal and third party monitoring/reporting applications.o Balanced and justified a budget for providing mission critical monitoring/reporting applications.o Identified, communicated and delivered improvements and new features to the monitoring environment.o Developed staff to incorporate test driven development methodologies. o Created a software development life cycle with peer review and continuous deployment.

Chicago, Il, Us

o Responsible for the infrastructure, security, application and business 24x7x365 operational support team and budget.o High Priority Call leader accountable for the mitigation/resolution and communication of all Major Incidents including outages of business critical components.o Trained and converted 25+ operational analysts into multiple elevated roles.o Wrote and implemented ITIL based processes for the Sears Online Business Unit.o Key member in the delivery of tools and processes for a cost savings initiative to provide all security components internally.

Chicago, Il, Us

o Assisted Operations manager in daily duties in addition to performing the role of analyst.o Responsible for daily communications of operational issues to upper management.o Earned Operational Excellence Awardo Administered several software solutions both custom and third party developed.o Designed and implemented a training program for new operations members.

Chicago, Il, Us

o Provided operational support for infrastructure, security, application and business domains.o Responsible for the communications of Major Incidents to upper management.o Key operational member of the successful migration of business critical infrastructure services and applications to a new data center.o Created metric dashboards and alert rules for all components of every application (70+) in all operational domains.o Developed custom software solution that significantly improved communications of operational escalations.

Plainfield, Illinois, Us

o Taught high school freshman algebra classes ranging from developmental to honors.o Responsible for the communication of problems and current learning progress to students, parents and administrators.o Key member in the defining and creating components of a new curriculum initiative. o Coached Junior Varsity and Varsity tennis.o Won conference and took 3 members to the State Tournament.o Responsible for developing player talent.

Master'S Degree, Management Of Information Systems

Certificate Of Achievement, Computer Security

Bachelor'S Degree, Mathematics