Malek Ferdi Email & Phone Number

Versailles, Fr

South Africa

Diebold Nixdorf is a world leader in Banking, Retail & Security solutions.I have direct oversight and accountability for Diebold Nixdorf business in Africa as the Managing Executive for this region. I manage more than 500 people in direct locations (South Africa, Morocco, and Algeria) and manage a network of 39 Partners covering 45 countries with a total turnover of + $100m.Key responsibilities:• Create and report on business plans, monitoring its efficacy and progress.• Research and implement new initiatives to drive revenue, lower operating costs while maintain quality products that are competitive, all while delivery excellent customer support.• Continuous monitoring of the annual budget and ensure that revenue/sales targets are met.• Manage and report on the effective implementation of a marketing strategy to maintain market relevance and promote products and services to increase sales.• Manage key personnel, clients, and service providers.• Maintain the quality of products, services, customer support and level of service inline with service level agreements and other retention strategies.• Manage resources, including the attracting, hiring and retention of personnel.• Ensure employees move in the same strategic direction to achieve its mission.• Promote the wellness of staff and implementing policies in line with labor legislation and health and safety guidelines to create a diverse and positive working environment.• Preparation of annual reports and attending/presenting at board meetings.Key achievements:2 years in the job. 4 years strategic plan in place. The first 2 years executed successfully.• Indirect sales channel optimized with changes implemented in Nigeria, Ethiopia, and Kenya.• Management changes in direct business in both Algeria and Morocco.• Introduction of new product portfolio in 18 countries including South Africa with strong marketing campaigns.• 52% YoY orders increase. 2022 backlog covers 75% of 2023 planned revenue.

Johannesburg, South Africa

For this mission, I had to relocate from Paris to Johannesburg South Africa to manage Sub-Sahara Sales & Marketing.I am actually in charge of Diebold Nixdorf direct business in South Africa and manage 24 countries via business partners. My role consists in:- Continuously strengthen the sales force by hiring and training the right resources and partners- Develop and implement sales and marketing strategies and initiatives- Develop an operating budget for the sales division that meets business goals- Accurately forecast sales and set appropriate performance goals- Develop and maintain relationships with key clients, including negotiating and closing on major contracts- Extremely competent with Microsoft Office Suite, Salesforce.com and Data analysis - Permanently gathering competitive intelligence and market trends- Through reporting and analytics, validate the quality of the lead and pipeline data and provide guidance to improve the overall data quality- Determine solutions pricing and discount rates

Paris, France

Manage direct and indirect channels in delivering customized/integrated payment solutions to the banking industry. Accountable for Africa strategy, partners efficiency, market approach and sales performance.Completely reviewed the distribution channel to optimize business efficiency, increase the channel maturity and the service quality: - Open 3 main Hubs, regional rep office: Kenya, Nigeria and Morocco - Assigned business partners in Rwanda, Mozambique, Angola, Ethiopia, Tanzania and DRC - Addressed South African customers expansion in Nigeria, Namibia, Angola, Zambia... - Consolidated the business in Tunisia, Egypt and Sub SaharaThe result: Efficient and mature sales organization with 215% business and profit growth in 24 months.

Paris/Warsaw/Moscow

EMEA Outsourcing Director at Diebold with responsibility of defining and executing the growth strategy for Diebold’s Business Process Outsourcing (BPO). In this role, I manage business operations, financial performance, operational excellence, delivery capability and customer leadership for Diebold’s BPO in Europe, Middle East and Africa- With the objective to offer shared financial transaction center to the banking industry, implementation of pan-European BPO offer for the EMEA retail banking market. Implement a Multilingual call Center and a shared Data Center located in Poland serving multiple countries. Staff recruitment, definition and implementation of services, processes implementation (ITIL), security (PCI DSS), Show Room…Some of the large projects implemented – from the pre-sales to the contract signoff- Multiyear contract with HSBC – Central Europe & Russia – BPO – Value: $54M- Multiyear contract with Citibank in Russia – BPO – $43M- Multiyear contract Standard Bank in South Africa – System Integration – Value: $2M- Provide successful Total Cost of Ownership Analysis (TCO) consultancy for Financial institutions in France, Turkey, Saudi Arabia, Tunisia, Rwanda, Russia

Paris/London/Usa Ohio

Responsibility of defining and executing the growth strategy for Diebold’s professional Services business.- Analysis, development and roll-out of Project Management Office (PMO) Web tool for Europe, Middle-East and Africa teams (150 resources: 14 countries).- Direction of a Software Service group including 40 Engineers and Consultant. $7.8 M revenue in 2004. 130% over the target.

Paris

Research & Development (R&D) Manager at Bull Corporation – ATM & chip card industry. Development of turnkey software and object oriented components for French and foreign banks- Direction of a Team of 35 Engineers. Budget: $ 4M- Implementation of an integrated customer support management system using the Internet: reception and analysis of anomalies, dispatching, escalation, automatic downloading of corrective patches, statistic analysis or the processing undertaken- Development of turnkey software and object components for French and foreign banks. Turnover created: $ 8.5 M in 24 months

Executive Program, Driving Digital Change, Graduated With Distinction

Activities and Societies: - Digital Change - Onboarding of Digital Stakeholders - Agile Change - Manage the The Digital Transformation

 Master’S Degree, Information Technology & Science

Theses: how to provide access to technology to blind or significantly visually impaired children in primary schools Graduated with Honors

Engineering Degree, Computer Science