Malena Cheng
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Malena Cheng Email & Phone Number

Senior Associate Product Manager at Workday
Location: Chicago, Illinois, United States 12 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Workday
Role
Senior Associate Product Manager
Location
Chicago, Illinois, United States
Company size
25261 employees

Who is Malena Cheng? Overview

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Malena Cheng is listed as Senior Associate Product Manager at Workday, a company with 25261 employees, based in Chicago, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Malena Cheng.

Malena Cheng previously worked as Associate Product Manager at Paradox and Prompt Engineer at Jerry. Malena Cheng holds Bachelor Of Arts, Bachelor Of Music (Dual Degree), Data Science Minor, Psychology from Northwestern University.

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Workday

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Profile bio

About Malena Cheng

Having gained product management and prompt engineering skills at Jerry, my expertise lies in GPT-4 and large language models, as well as enhancing user interactions with modern car insurance solutions. With a solid grounding in product analysis, I lead initiatives that refine our app and messaging systems, ensuring they are not only cutting-edge but also user-centric. I leveraged a combination of Agile project management and LLM prompting skills to deliver features that resolved a majority of user inquiries and optimized business costs.I graduated from Northwestern with a BA in Psychology and BM in Violin Performance. I’m a curious and meticulous worker that has experience in product management, prompt engineering, user experience research, and customer service. Looking for roles related to the mental healthcare sector, as well as improving customer experiences in the gaming and technology industry.

Current workplace

Malena Cheng's current company

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Workday
Workday
Senior Associate Product Manager
Chicago, IL, US
Website
workday.com
Employees
25261
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12 roles

Malena Cheng work experience

A career timeline built from the work history available for this profile.

Senior Associate Product Manager

Workday

Chicago, IL, US

Associate Product Manager

Current
Paradox

Greater Chicago Area

Nov 2024 - Present

Prompt Engineer

Jerry

United States

  • Led prompt development for LLM-powered voice support feature to effectively resolve 45% of customerinquiries without any human agent involvement
  • Implemented prompts leveraging GPT-4 from 0 to 1 to answer frequently asked user questions, answering 73%of questions from customers saving the business >$4M per year
  • Managed 6 different prompt "subagents" in the native chatbot ecosystem, implementing no-code solutions toissues based on user research, decreasing support ticket volume by 20%
Apr 2024 - Jun 2024

Product Manager

Jerry

Chicago, Illinois, United States

  • Executed multi-version A/B testing on new app messaging features to measure design effectiveness, resultingin a 31% increase in app open rate
  • Worked closely with executives and stakeholders in evaluating existing messaging campaigns, optimizingmessage content and saving 10% on campaign costs within 2 weeks
  • Coordinated cross-functional teams to overhaul and create 11 new insurance company profiles withreview-display features, resulting in a 30% increase in profile click rate driving 10% higher conversion
Apr 2023 - Apr 2024

Product Analyst

Jerry
  • Implemented a signup funnel feature to improve information collection in signup, reducing sale failure by 20%
  • Launched targeted UX improvements based on findings from user research, leading to a 15% decrease incustomer complaints
  • Monitored daily metrics and reported issues to relevant stakeholders, detecting 2 outages in time for team tobuild response measures
Jun 2022 - Apr 2023

Teacher

Evanston Young Artists

Evanston, Illinois, United States

- Mentor young musicians in instrumental performance through private tutoring- Assist in program operations, such as setting up classrooms for instruction

Oct 2019 - Mar 2021

Research Assistant

Creative Cognition Lab At Northwestern University

Evanston, IL, United States

Worked with graduate and Ph.D candidates in running various psychological research studies, including data collection from consenting participants, and compiling and processing collected data from studies.

Jan 2019 - Mar 2020

Special Operations Intern

Lyft

Chicago, Illinois

- Increased support center productivity through creation of flowcharts in Sketch and Keynote for frequented procedures, such as user onboarding and troubleshooting- Improved app user experience by optimizing pick-up and drop-off locations via data analysis, mapping software and field research- Resolved 200+ driver support cases, including those requiring.

Jun 2019 - Sep 2019

Strings Teaching Assistant

Shanghai American School

Shanghai City, China

  • Collaborated in organizing, and teaching elementary school strings class of 15 students
  • Privately tutored students during allocated times
  • Communicated regularly with teachers from other departments to improve teaching strategies
Aug 2016 - Jun 2017

Quartet Manager & Violinist

Shanghai Youth String Quartet

Shanghai City, China

  • Coordinated rehearsals and compiled repertoire for performances
  • Organized biannual concerts and fundraised >$800 a year for various charity organizations
  • Communicated with other club leaders and booked concert venues
Aug 2012 - Jun 2017
Team & coworkers

Colleagues at Workday

Other employees you can reach at workday.com. View company contacts for 25261 employees →

RA Ritwik Anburmath Ritwik Anburmath Colleague at WorkdayPleasanton, California, United States, United States View → CC Cathy Cashman Cathy Cashman Colleague at WorkdayIreland, Ireland View → JS Jorge Sarria Jorge Sarria Colleague at WorkdayMiami-Fort Lauderdale Area, United States, United States View → EB Eric Bergquist Eric Bergquist Colleague at WorkdayDanville, California, United States, United States View → BO Bambi Ornelas Bambi Ornelas Colleague at WorkdaySalt Lake City, Utah, United States, United States View → YT Yiran Tian Yiran Tian Colleague at WorkdayDublin, California, United States, United States View → PL Patrick Lindsey Patrick Lindsey Colleague at WorkdaySalt Lake City, Utah, United States, United States View → VS Venkatarama Subrahmanyan Watrap Raman Venkatarama Subrahmanyan Watrap Raman Colleague at WorkdayCalifornia, United States, United States View → RO Rachel Oh Rachel Oh Colleague at WorkdayOakland, California, United States, United States View → SM Sirushti Murugesan Sirushti Murugesan Colleague at WorkdayNew York, New York, United States, United States View →
2 education records

Malena Cheng education

FAQ

Frequently asked questions about Malena Cheng

Quick answers generated from the profile data available on this page.

What company does Malena Cheng work for?

Malena Cheng works for Workday.

What is Malena Cheng's role at Workday?

Malena Cheng is listed as Senior Associate Product Manager at Workday.

Where is Malena Cheng based?

Malena Cheng is based in Chicago, Illinois, United States while working with Workday.

What companies has Malena Cheng worked for?

Malena Cheng has worked for Workday, Paradox, Jerry, Evanston Young Artists, and Creative Cognition Lab At Northwestern University.

Who are Malena Cheng's colleagues at Workday?

Malena Cheng's colleagues at Workday include Ritwik Anburmath, Cathy Cashman, Jorge Sarria, Eric Bergquist, and Bambi Ornelas.

How can I contact Malena Cheng?

You can use AeroLeads to view verified contact signals for Malena Cheng at Workday, including work email, phone, and LinkedIn data when available.

What schools did Malena Cheng attend?

Malena Cheng holds Bachelor Of Arts, Bachelor Of Music (Dual Degree), Data Science Minor, Psychology from Northwestern University.

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