Malgorzata Gugala Email & Phone Number

Poland

Leiden, South Holland, Netherlands

Poznan, Greater Poland District, Poland

Poznan, Greater Poland District, Poland

Poznan, Greater Poland District, Poland

Poznan, Greater Poland District, Poland

Member of CZ/SK/HU TeamProviding HR services for co-workers employed in Czech Republic and supporting IKEA HR units

Comprehensive care over the customers of Czech Republic and Slovakia markets:- preparing quotations in accordance with product life-cycle and current pricing policy - handling customers' queries via email and phone- managing various types of documents within SAP/CRM- cooperation with sales representatives and introducing initiatives for continuous sales growth- taking action in areas of lead time improvement, process automation- advising on e-commerce site functions and reporting website errors for further troubleshootingAdditional duties:- working with VoIP system - phone facility maintenance for EMEA region: reporting and resolving issues via IT-ticket system- conducting face-to-face and remote trainings (for Poznan and Istanbul locations): * induction meetings for new employees * trainings for co-workers in area of webshop functionalities- preparing short, ad-hoc translation (into English, Czech) for official letters, instructions, databases- process optimization through participation in Lean projects

Poznań, Woj. Wielkopolskie, Polska

Managing orders/shipments/returns/complaints for distributors from the countries: Poland, Czech Republic, Slovakia, Lithuania, Latvia, Bulgaria and GreeceExtended supportive role for Russia market and Russian-speaking customers from other countries- preparing necessary documents for customs declaration- on time shipping documents and invoices creation for collective shipments - running delivery date reports and keeping the database updated

Poznań, Woj. Wielkopolskie, Polska

Shift supervisor's role performance - when necessary Assisting co-workers in solving problematic cases with increased complexityManaging night shift tasks

Poznań, Woj. Wielkopolskie, Polska

Provision of various roadside assistance services across Europe- support for drivers and passengers during business trip/private journey by organizing towing, repair, managing car rental, hotel accommodation, booking flights- providing detailed information concerning general insurance terms and conditions- register of vehicle damage for company cars being under corporate leasing contracts- being highly responsive to emergency calls (eCall system) by arranging police patrol, ambulance, fire brigade- ensuring truck/medical/travel/home assistance