Malia H. Email & Phone Number

United States

Seattle, Washington, United States

Drive professional services business growth for a customer and employee experience management company from project scoping to pricing strategy, generating $6.8M in the first 9 months. - Develop comprehensive customized packages by gathering key information, assessing client needs, defining requirements, developing user stories, negotiating contracts, and creating implementation plans, maintaining a 95% close rate. - Optimize the client experience through transparent communication, expectation setting, and project planning, securing 70 new contracts in the first 9 months (30% higher than team average). - Streamlined recruitment operations by defining role responsibilities, vetting quality candidates, and developing onboarding processes, supporting rapid growth from a team of 8 to 25+ within 6 months. - Cultivate a unified cross-functional team culture through individualized coaching and training on service, delivery, and consultative sales best practices, minimizing inefficiencies while supporting $77M in new revenue.- Curate and execute sales strategies by ensuring proactive problem solving, performing market research, and leveraging industry best practices in partnership with the Sales team.- Achieved 1MM in sales consistently since May 2021

Greater Seattle Area

Managed complex $MM technical implementations from project scoping to implementation execution, for multiple Fortune 100 companies across the technology, consumer goods, and automotive industries. - Built technical program roadmaps including needs assessment, requirement definition, budget analysis, resource allocation, and implementation strategy, consistently meeting or exceeding both deadlines and client expectations. - Enhanced the customer experience through the development of consistent touch points and customized program training driving adoption and utilization across global clients and their channel partners.- Generated existing business growth by leveraging intimate client knowledge and proposing aligned solutions and optimizations, repeatedly regaining trust and business with at-risk clients.

Greater Seattle Area

Drove global channel program operations during an organizational restructure as a client and business subject matter expert, supporting a $MM portfolio. - Curated specialized customer loyalty programs aligned with both partner goals and regulatory guidelines and policies, executing multiple programs global launches. - Launched industry’s first Partner Pre-Sales Engineer rewards program (F5 Elite) from conceptualization including content creation, program design, and go-to-market strategy, through successful market launch.

- Built and managed a regional portfolio including strategic prospecting, lead generation, and relationship development, achieving a new business average close rate of 40%. - Drove existing business growth by understanding unique client needs, solution value-adds, and messaging strategy, contributing to receiving the Achievers Club honor award for quote achievement.

Seattle, Wa

- Managed implementation planning across a team of 15 engineers by analyzing project scope, prioritization, and complexity, supporting $1M in annual revenue and enabling a 50% portfolio increase.

Seattle, Wa

Modernized customer data management system by managing the transition from a legacy CRM to NetSuite through cross-functional leadership enterprise-wide.

Bellevue, Wa

Facilitated customer technology implementation including project scoping, scheduling, resource allocation, and budget management across a team of 8 engineers, supporting 60% of annual company revenue.

Business Administration

Education record