Malia Pack Email & Phone Number

Mount Juliet, Tn, Us

Mount Juliet, Tn, Us

Nashville, Tn, Us

▪ Represent the department as a subject matter expert in the business analysis ▪ Lead working sessions with customers to elicit requirements (Interviews, JAD sessions, workshops, use case scenarios and workflow analysis▪ Support project management by contributing to project status, progress, risks, deadlines, and resource needs▪ Communicate and collaborate with external and internal customers to analyze information need▪ Manage prioritization of work in support of delivering high-quality work products on time▪ Adhere to enterprise documentation standards▪ Mentor and coach colleagues to ensure a culture of high performance▪ Accepted into the Aspiring Leaders Program

Nashville, Tennessee, Us

▪Lead efforts to elicit and document requirements through interviews, workshops, and analysis▪ Collaborate with PMO to establish standards and processes for effective delivery of artifacts ▪ Coordinate with Team Leads to provide updates to management regarding project status, deadlines, and risks▪ Create training documentation for end users and perform system training▪ Lead daily internal/external update meetings▪ Lead UAT and create User Acceptance Test Plans▪ Analyze and identify system defects through functional, regression and performance testing

Nashville, Tennessee, Us

• Lead Scrum ceremonies such as backlog grooming, planning, and daily update meetings• Manage requirements gathering, estimate efforts and assign resources via TFS/VSO• Maintain Epics, Features and User Stories for proper reporting with senior management• Assist BA in writing user stories and acceptance criteria and assist with UAT• Develop, troubleshoot and repair existing automated test scripts to ensure successful regression testing using automation tools (MTM)• Analyze and identify system defects through functional, regression and performance testing

Worldwide, Oo

• Define and document project requirements and maintain SME status• Assist with project on-boarding materials (Charter/SOW/High-Level Requirements)• Define and manage project scope, sprints and product backlog. Create User Stories, Acceptance Criteria and Testing Scripts based on defined Technical Requirements• Assist with QA resources to develop and execute test plans and test scripts• Assist in creating and executing UAT efforts

Nashville, Tennessee, Us

• Responsible for requirements and process analysis for continuous improvement initiatives • Observe and identify system and software needs and enhancements while maintaining product quality, project timeliness and customer satisfaction• Assist QA resources to review test scripts, defect tracking and resolution.• Plan and Execute User Acceptance Testing.• Interface with business owners and IT resources in response to new requests/enhancements

• Collaborate with business owners to execute delivery of enhancements and new software products - Credentialing Applications• Document business requirements for process improvements and product enhancements• Develop use cases, lead UAT, and provide customer support for post go-live

Manage 6-8 customer accounts, understanding their strategic goals, roadmap and success criterionSpecialized work include designing/supporting workflow management to streamline customers business process as well as improve business functionality for end usersAdditional design and support to project management, financials and digital asset to meet specific marketing strategies Report configuration for daily usage users up to executive oversight usersWork with customers to determine steps/tasks to be taken to meet their vision and achieve successComplete functional tasks and deliverables on time to meet customer expectationsComplete functional and technical specificationsDevelop monthly status reports and manage customers tasks, estimates and priorities for each customerCommunicate Aprimo concepts/product knowledge to both technical and non-technical users

Worked independently within my team to lead the configuration of the new Marketing Expense Tracking system (Aprimo)Assisted the Project Manager with all aspects of a project life cycle from the scope, objectives, all requirements, UAT, execution and post go-live.Worked directly with Finance and Marketing users to research and resolve issues that evolved during various project life cyclesActed as the liaison between the IT, Marketing and Finance groups to ensure that the cross-system requirements are metInvolved in documenting the business process improvements by identifying the functional requirements/system requirements for a more streamlined and efficient applicationDeveloped and maintained training curriculum adhering to corporate policies and procedures used to conduct individual as well as group trainingDeveloped and implemented monthly Forecast applications within Hyperion

Calculated and recorded cumulative deferred balances to true up the tax basis balance sheetsPrepared Federal Tax Returns for over 50 locations and assisted on Partnership returnsCalculated and recorded deferred tax adjustments on corporate set of books

Pittsburgh, Pa, Us

Assisted in the implementation of a new ALCOA-wide Oracle systemLead a year-long project to bring the remaining ALCOA locations, as well as newly acquired companies, into Financial Shared ServicesLead weekly conference calls for planning and follow-up of new plant implementation into Financial Shared ServicesCompleted thorough testing of the freight system before implementation into Shared ServicesDirected the In Control and Capable and Self Assessment Audit sub teams

Pittsburgh, Pa, Us

Analyzed and audited freight bills in an accurate and timely mannerPerformed daily audit/trend analysis on freight invoices to discover cost reduction possibilities for the ALCOA locations

Pittsburgh, Pa, Us

Analyzed and processed freight bills in an accurate and timely mannerProvided customer service to internal and external customersImplemented process improvements by working with the freight carriers and ALCOA plants

Accounting

Bachelor Of Business Administration, Accounting