Malick C. Email & Phone Number

London, England, United Kingdom

Representative for several customer service teams, answering revenue-related questions and providing updates to the wider customer service team.Managed a project helping customers manage arrears by transferring debt to pay-as-you-go meters. Tasks included setting up the internal framework and databases for the process, collaborating with third parties such as meter engineers and quarterly reporting to Ofgem, the regulatory authority for gas and electricity markets.

London, England, United Kingdom

Providing billing, energy-saving advice, internal and external resources to those who are financially at risk.

London, England, United Kingdom

Customer-facing role within an industry leading renewable energy supplier, ensuring a consistently high level of customer satisfaction. With a focus on first contact resolution, efficiency and customer experience.

London, England, United Kingdom

Tasked with the day to day running of events for various corporate clients, roles included managing the catering and providing technical assistance ensuring all clients' needs were satisfied. This role was carried out simultaneously whilst providing support to the food and beverage team at the hotel.

London, United Kingdom

Collaborating with Security, business owners and event organisers to coordinate traffic at various major London events.

London, United Kingdom

•Listing and garnering attention for company events on eventbrite and local news publications.•Using Microsoft Excel to ensure databases were up to date and contained accurate contact details for clients and partners.•The highlight of my experience: Sat in on a meeting between the Chair of the International development committee ( and the head of AFFORD where policy discussions took place regarding matters such as remittances and various subjects in international development. This gave me an insight into the early stages of international development policy.

London, United Kingdom

Worked for two years as a customer service assistant within a range of departments including; electrics, produce and news & magazines. The variety of departments enabling me with the ability to adapt to different roles and different team structures within the retail environment.