• Delivered exceptional customer service by responding to inquiries via phone and email, ensuring client satisfaction while maintaining the brand’s luxury standards. • Managed a high volume of customer interactions daily, troubleshooting issues, providing product information, and resolving complaints in a professional and efficient manner. • Collaborated with in-store teams and internal departments to facilitate seamless client experiences, including order processing, returns, and special requests. • Utilized CRM tools and databases to document client interactions, update records, and track issue resolution. • Adhered to company protocols for maintaining confidentiality, professionalism, and data accuracy while multitasking in a fast-paced environment. • Demonstrated strong communication and problem-solving skills to handle complex client situations with empathy and poise.

- Assisted up to 100 customers daily & handled the special sales desk that dealt with post office boxes & passports.- Maintained accurate records of incoming & outgoing Mail for reliable reference.- Weighed letters & packages & calculated costs based on classification, weight & destination.

- Increased sales by 20% through styling and merchandising mannequins to showcase new arrivals.- Managed transactions with customers using the point-of-sales system.- Increased customer satisfaction by providing personalized styling tips resulting in a high customer retention rate.- Created complete looks that match clients' styles, offer personalized styling tips, and recommend shoes and accessories to complement outfits.