Malik Long Email and Phone Number

• Provides intermediate level monitoring and troubleshooting for operating equipment for one or more jurisdictions and 24x365 adherence to operational procedures, checklists, policies, and national IT Best Practices.• Performs intermediate level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal supervision.• Monitors logical security through use of established tools and procedures.• Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal supervision.• Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.• Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines.• Submits recommendations to create and/or maintain operational procedures and checklists.• Adheres to service level agreements by following established SLA performance requirements• Adheres to IT best practices by following established IT best practice performance and audit• Supports local testing policies and procedures• Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.• Assists in providing informal coaching and mentoring to junior level operators.

• Verified shipping addresses and processed sales transactions to support business growth.• Handled package tracking requests and managed regional invoices.• Managed ticket systems and calls, resolving customer issues or escalating as necessary.• Routed orders and packing to various locations around the United States.

• Enhanced event environments by coordinating with cheerleaders and athletic staff to provide energy and entertainment at various events.

-Orientate freshman into college during the summer and fall.- Assist parents with any questions or assistance as they prepare for there students arrival. -Lead a class of 30 students along with a Longwood faculty member during school year with freshman.• Educated students on college life and co-facilitated Longwood Seminar courses.• Provided resources and one-on-one mentoring for at-risk students, guiding them through personal challenges and goals.- Maintain students confidential information

• Conducted thorough hardware and software diagnostics to identify and resolve technical issues on desktops, laptops, and peripherals.• Managed accounts, inventory assets, and ensuring timely resolution of technical issues.• Provided support for Microsoft Windows operating systems (Windows 7, 8, and 10), including installation, configuration, and troubleshooting of system errors and performance issues.