Malik Long

Malik Long Email and Phone Number

B.S in Information Technology obtained from Norfolk State University 2022 @ IGT
london, greater london, united kingdom
Malik Long's Location
Richmond, Virginia, United States, United States
About Malik Long

My goal is to continue my education and motivate and inspire the youth.I am > what I was

Malik Long's Current Company Details
IGT

Igt

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B.S in Information Technology obtained from Norfolk State University 2022
london, greater london, united kingdom
Website:
igt.com
Employees:
9566
Malik Long Work Experience Details
  • Igt
    Computer Operator (Contract)
    Igt Sep 2024 - Present
    Richmond, Virginia, United States
    • Provides intermediate level monitoring and troubleshooting for operating equipment for one or more jurisdictions and 24x365 adherence to operational procedures, checklists, policies, and national IT Best Practices.• Performs intermediate level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal supervision.• Monitors logical security through use of established tools and procedures.• Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal supervision.• Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.• Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines.• Submits recommendations to create and/or maintain operational procedures and checklists.• Adheres to service level agreements by following established SLA performance requirements• Adheres to IT best practices by following established IT best practice performance and audit• Supports local testing policies and procedures• Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.• Assists in providing informal coaching and mentoring to junior level operators.
  • Ups
    It Customer Service Agent (Package Investigation Dept)
    Ups Jan 2019 - Feb 2020
    Newport News, Virginia, United States
    • Verified shipping addresses and processed sales transactions to support business growth.• Handled package tracking requests and managed regional invoices.• Managed ticket systems and calls, resolving customer issues or escalating as necessary.• Routed orders and packing to various locations around the United States.
  • Longwood University
    Athletics Mascot
    Longwood University Mar 2016 - May 2019
    • Enhanced event environments by coordinating with cheerleaders and athletic staff to provide energy and entertainment at various events.
  • Longwood University
    Peer Mentor
    Longwood University Mar 2016 - Dec 2018
    Farmville, Virginia
    -Orientate freshman into college during the summer and fall.- Assist parents with any questions or assistance as they prepare for there students arrival. -Lead a class of 30 students along with a Longwood faculty member during school year with freshman.• Educated students on college life and co-facilitated Longwood Seminar courses.• Provided resources and one-on-one mentoring for at-risk students, guiding them through personal challenges and goals.- Maintain students confidential information
  • Aramark
    Desktop Support Intern
    Aramark Aug 2018 - Dec 2018
    Farmville, Va
    • Conducted thorough hardware and software diagnostics to identify and resolve technical issues on desktops, laptops, and peripherals.• Managed accounts, inventory assets, and ensuring timely resolution of technical issues.• Provided support for Microsoft Windows operating systems (Windows 7, 8, and 10), including installation, configuration, and troubleshooting of system errors and performance issues.

Malik Long Education Details

Frequently Asked Questions about Malik Long

What company does Malik Long work for?

Malik Long works for Igt

What is Malik Long's role at the current company?

Malik Long's current role is B.S in Information Technology obtained from Norfolk State University 2022.

What schools did Malik Long attend?

Malik Long attended Norfolk State University, Longwood University.

Who are Malik Long's colleagues?

Malik Long's colleagues are Santiago Maroño, Alfred Didomizio, Earl Schofield, Ravish Mirza, Jan Harris, Paolo Lange, Rufus Jefferson.

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