Malik Mcdaniel-Johnson Email & Phone Number

Greater St. Louis

Lead legal team and multiple projects moderate to large complexity, ensuring project cost, schedule, scope and quality goals are developed and met by monitoring, using metrics and controls to measure progress, taking corrective action and escalating issues when necessaryPrimary point of contact for Legal projects that facilitates transparent communication with stakeholders and leadershipLead multi-million-dollar ($25M+), enterprise-wide projects with a high level of complexity/integration that includes other projects.Manage and communicate with team project roadmaps, milestones, issues, risks and status reports, ensuring transparency and visibility to team members, stakeholders, divisional leaders and third-party vendors to keep everyone informed in a clear, concise and timely mannerMake and communicate complex decisions and recommendations, considering risks and long-term impactsDevelop and drive a Change Management and Implementation strategy and plan, collaborating with Change Management and cross functional teams

St Louis, Missouri, United States

Reviews new methods and procedures to make daily operations in assigned area more efficient; may participate in project task forces or user groups to represent the department on training or system needs. Follows up with resolution of problems to ensure timely response and customer service. Communicate effectively with all levels of external customer participants and internal U.S. Bank partners, establishing and maintaining positive working relationships. Maintains knowledge of all products and services offered in assigned area. Mentors and develops staff to continually enhance knowledge and skills. Ensures that assigned operations area is adequately staffed and that all personnel are trained. Recommends hires, transfers, terminations, salary adjustments, performance standards and reviews. Approves employee time records, work assignments, vacations, sick pay, etc. Implements and executes employee relations policies, training programs and various other human resources programs and policies. Manages the operations activities for the assigned functional area by planning and scheduling departmental activities and workload and coordinating with related departments ensuring that operational schedules are met.

St Louis, Missouri, United States

Review and assess risk while monitoring collection of all past due accounts to achieve target delinquency goals with the lowest possible loss ratios and minimal risks.Ensuring optimal performance and ensuring the work is completed accurately and complies with our policies and procedures.Serving as a liaison between the legal/attorney vendors and the company.Collecting data, preparing reports, and completing audits of attorney vendor and staff work.Ensuring compliance with applicable internal policies and procedures and regulatory requirements.Manage Elavon $31M Merchant Portfolio.Strategize with Senior leadership to increase collectibility effortsService as expert witness on behalf of the Elavon Portfolio for Trials, Hearings, Mediations and Settlement Conferences Supervisory functions include leading and directing a staff of paralegals and account processors, evaluating employee performance and making salary recommendations, performing all aspects of the staffing process including recruiting, interviewing, and hiring staff to ensure appropriate hiring practices and maintain staffing levels, staff training, and providing work direction.

• Develop trends and projections for the firm’s finances.• Conduct reviews and evaluations for cost-reduction opportunities.• Oversee operations of the finance department, set goals and objectives, and design a framework for these to be met. • Liaise with superior to make decisions for operational activities and set strategic goals• Plan and monitor the day-to-day running of business to ensure smooth progress• Supervise staff from different departments and provide constructive feedback• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements • Manage procurement processes and coordinate material and resources allocation• Oversee customer support processes and organize them to enhance customer satisfaction• Review financial information and adjust operational budgets to promote profitability• Revise and/or formulate policies and promote their implementation• Manage relationships/agreements with external partners/vendors• Evaluate overall performance by gathering, analyzing and interpreting data and metrics• Plan and coordinate the workforce to best use employees' talents• Resolve issues between management and employees• Advise managers on policies like equal employment opportunity and sexual harassment• Coordinate and supervise the work of specialists and staff• Oversee recruitment and hiring process• Direct disciplinary procedures• Develop and implement retention and employee satisfaction plans for the Group/Region• Subject matter expert regarding benefits, policies, guidelines, etc• Participate in labor relations including maintenance of our pro-employee philosophy and, if applicable, negotiation, interpretation and administration of collective bargaining agreement(s) and management of third party relationship(s)

Clayton,Mo

• Oversee and/or communicate with potential clients, by phone, e-mail and through online chat feature, in an attempt to raise retentions for the Firm.• Shall promptly take and respond to potential client inquiries. • Shall stay logged into the Firm's instant message system throughout the work day for potential clients called "Live Chat.” • Maintains and updates RTG Conflicts at the direction of the Managing Partners. • Provide complex analysis support to the Managing Partners on a regular and ad hoc basis that includes retention rates for the Firm, the various offices and individual attorneys. • Schedule potential client appointments for attorneys at the Firm and notify the attorney of the same. • Shall confirm potential client appointments the day prior to each appointment.• Provide maps and/or directions to potential clients of the Firm for scheduled appointments. • Shall obtain the name of the opposing party prior to potential client appointments in coordination with the Director of Administration, Partners and Managing Partners to ensure a conflict check is performed prior to each initial consultation.• Work closely with the Partners and Managing Partners to identify, evaluate, and understand overall Firm retention of new clients designed to drive increased number of new clients. • Send out weekly case division updates as directed and track retention percentages.• Review and recommend enhancements to the new client retention process as needed. • Shall oversee and manage any Client Intake Assistant.• Assist with special projects.• Shall attend operations meetings to discuss client intake matters. • Shall maintain a team player and non-entitlement mentality.• Performs any other reasonable task requested by the Partners or Managing Partners

Clayton, Mo

Provides customer service, establishing and maintaining and developing excellent working rapport with current and prospective clients. Calendars survey dates for each client and sets reminder email to client care in the designated software. Communicates with clients about concerns regarding attorney and Firm practices within 24 hours of receiving concern. Communicates with clients regarding client billing concerns and questions. Schedules client care conferences with attorneys and clients after consultation with the Team Leader, Partner and the attorney assigned to the case. Attends client care conferences unless directed otherwise. Helps coordinate and recommend appropriate action to the Team Leaders or Partners, including billing credits and courtesy credits. Helps obtain positive internet reviews from happy clients. Maintains a positive attitude and supports the Firm’s goals through teamwork. Reports directly to the Team Leader, Partner, and/or whatever other attorney is designated to supervise client care by the Founding Partners. Does not resolve client concerns independently, but obtains information regarding client care complaints, completes the Client Care Inquiry Form and waits for direction from the Team Leader, Partner and/or whatever other attorney is designated to supervise client care. Shall attend operations meetings to discuss client care issues. Serves as a liaison between unhappy clients and the Firm and works to fully understand client complaints in a caring manner for possible resolution, while explaining the Firm's policies and procedures and maintaining boundaries. Shall be trained to perform all the responsibilities of the Client Intake Director and shall perform those duties when the Client Intake Director is absent. Performs any other reasonable task requested by Firm Management Team.

Clayton, Mo

• Shall attend operations meetings as scheduled by the Managing Partners.• Taking inventory of supplies for all office locations with the approval from the Finance Director, Partners and/or Managing Partners.• Accountable for the general aesthetic appearance and cleanliness of all office locations.• Accountable for ensuring offices are in a safe condition.• Assist Managing Partners with supervision of administrative staff as needed.• Ensures office leases are current and helps communicate with landlords as necessary regarding lease issues and/or necessary repairs.• Ensures that all offices are open for business during regular hours.• Assists Managing Partners in ensuring that all staff (at all office locations) adheres to office procedural policy as stated in this manual. Diplomatically addresses any minor infraction, but reports any major issues or violations directly to the Managing Partners, Partners and Human Resource Director.• Responsible for functionality of all office technology, computers and information technology and security, equipment, lightning and repairs of office equipment.• Ensures phones and/or video conferencing equipment is working as necessary for Firm meetings.• Works with the Managing Partners and Partners regarding snow and inclement weather and the opening and closing of offices.• Ensure beverage and refreshments are adequately stocked and maintained.• Maintain vendor relationships.• Regular briefings with the Partners and Managing Partners.• Assist Partners, Human Resource Director and Managing Partners in personnel matters/human resource matters as needed.• In the event of an office emergency (fire, natural disaster, unruly persons), with the assistance of the Director of Administration, shall take immediate action to first ensure the safety of all Firm employees and to prevent further disruption or continuing damage, and report the incident immediately to the Managing Partners.

Greater St. Louis Area

Assist with responding to potential client inquiries. Assist with scheduling and confirming appointments while providing maps and/or directions to potential clients of the firm for scheduled appointments. Assist with other special projects as assigned. Maintain a high sense of confidentiality

University City,Missouri

As part of the management team, is responsible for assisting the manager and in the absence of the manager is responsible for the patron’s library experience, including the physical site management, staffing, customer service and other library services. Under the direction of the agency manager and in cooperation with the Youth Services Coordinator, the Assistant Manager takes a lead role in teen/tween services and programming for the agency. The position also takes an active role in the development and maintenance of the agency’s relationships in the community, including schools, businesses, and local organizations.

Saint Louis, Mo

Within the limits of authorized college policies, procedures, programs and budgets,responsible for and has authority to accomplish the following duties: Process payments to the student accounts via CAMS, balance cash transactions and cash on hand. Prepare cash deposits and provide University Public Safety Officer for transport to bank, help answer phone, emails, assist student visitors with billing and financial aid questions and payment arrangements, and scan Financial Services documents.Posts revenues by verifying and entering transactions form lock box and local deposits.Updates receivables by totaling unpaid invoices.Maintains records by microfilming invoices, debits, and credits.Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers;Resolves valid or authorized deductions by entering adjusting entries.Resolves invalid or unauthorized deductions by following pending deductions procedures.Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department.Create and oversee social media operations for the Financial Services media pages.