Malik Muhammad

Malik Muhammad Email and Phone Number

Technical Support Manager @ CallRail
Atlanta, GA, US
Malik Muhammad's Location
Atlanta, Georgia, United States, United States
Malik Muhammad's Contact Details

Malik Muhammad work email

Malik Muhammad personal email

About Malik Muhammad

With over eight years of experience in the IT industry, I am a data integration specialist who is passionate about helping clients optimize their data platforms and achieve their business goals. I have a solid foundation in both technical and business aspects of data management. I am currently working at CINC, a leading provider of CRM solutions for real estate agents and teams, where I apply my skills in data import, data migration, data quality, and technical support to ensure smooth and efficient data integration for our clients.In my current role, I have successfully handled over 200 data imports per month, exceeding the KPI metrics and ensuring customer satisfaction. I have helped to write the current flow and procedures for the client data import process. Additionally, I have provided cross-functional training on the data import process to various teams within the company, such as Customer Support, Account Management, Sales, Onboarding, and Implementation. Furthermore, I have consulted with the Tech Escalation Team on complex issues and problem-solving, leveraging my expertise in CRM and technical support. I am always eager to learn new technologies and tools, and I enjoy collaborating with my colleagues and clients to deliver high-quality data solutions.

Malik Muhammad's Current Company Details
CallRail

Callrail

View
Technical Support Manager
Atlanta, GA, US
Website:
callrail.com
Employees:
349
Malik Muhammad Work Experience Details
  • Callrail
    Technical Support Manager
    Callrail
    Atlanta, Ga, Us
  • Clearwave Fiber
    Customer Support Specialist
    Clearwave Fiber
    Atlanta, Ga, Us
  • Relay Payments
    Technical Support Specialist
    Relay Payments Aug 2024 - Present
  • Cinc
    Data Integration Specialist
    Cinc May 2020 - Present
    Marietta, Georgia
  • Cinc
    Technical Support Consultant, Data Import Manager
    Cinc Oct 2018 - May 2020
    Handled migrating client's previous data platform into CINC platform. Implemented the Data Import Team. Helped to write current flow and procedures for client import data import process. Cross-functional training on client data import process with Customer Support, Account Management Team, Sales Team, Onboarding Team, and Implementation Teams. Handled 200+ Data imports for company per month, exceeding KPI Metrics. Also consulted with Tech Escalation Team on complex issues and problem-solving.
  • Apple
    Level 3 Technical Support Advisor
    Apple Jan 2017 - Oct 2018
  • Apple
    Level 2 Technical Support Advisor
    Apple Apr 2016 - Jan 2017
  • Apple
    Level 1 Technical Support Advisor
    Apple May 2015 - Apr 2016
  • Apple
    Frs
    Apple Aug 2014 - May 2015
    Atlanta, Georgia
    Gained knowledge about products and the continuity with third-party productsTrained customers on productsLearned computer and phone hardware components. Furthered knowledge on MacOS and iOS softwares. Collaborated with Genius and Expert teams to ensure for better customer experience.

Malik Muhammad Skills

Customer Service Team Leadership Sales Customer Satisfaction Team Building Multi Tasking Inventory Control Stocking Learning Quickly Quick Thinker Highly Reliable Communication Schedules Supervisory Experience Retail Technical Support

Malik Muhammad Education Details

Frequently Asked Questions about Malik Muhammad

What company does Malik Muhammad work for?

Malik Muhammad works for Callrail

What is Malik Muhammad's role at the current company?

Malik Muhammad's current role is Technical Support Manager.

What is Malik Muhammad's email address?

Malik Muhammad's email address is mm****@****ple.com

What schools did Malik Muhammad attend?

Malik Muhammad attended Western Governors University, Depaul University.

What skills is Malik Muhammad known for?

Malik Muhammad has skills like Customer Service, Team Leadership, Sales, Customer Satisfaction, Team Building, Multi Tasking, Inventory Control, Stocking, Learning Quickly, Quick Thinker, Highly Reliable, Communication.

Who are Malik Muhammad's colleagues?

Malik Muhammad's colleagues are Cody Stewart, Faustina Quach, Amanda Christel, Chanell Darden Smith, Kajal Rathore, Bryon Zandt, Morgan Watson.

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