Malik Smith Email & Phone Number

Charlotte, North Carolina, United States

Kuwait

- Assisted the fitness and sports manager in planning, developing, organizing, and executing a comprehensive intramural sports program to include basketball, volleyball, soccer, and special fitness competitions and incentive programs. - Managed indoor and outdoor maintenance, performed building manager functions, and oversaw custodial staff and fitness trainers. Maintained repair records and managing supply accounts..- Greeted visitors, answered telephones and emails, provided facility friendly orientation, basic instruction on proper use of equipment and provided information on scheduled events and classes.- Inspected all sports and fitness equipment and facilities.

Greater Philadelphia Area

Assisted with incoming calls and emails to the Ticket Office and Fan Services lines and assist visitors at ticket windows. Managed and maintained customer/season ticket member hard file system. Learned and used Archtics ticketing systems for reports and account updates. Organized and prepared department for season and special events. Assisted with data entry which included SBL/PSL information, customer information, and financial information. Assisted the Special Events Manager with all non-Eagles events including event setup, ticket sales, and ticket mailings. Helped organize and input incoming payments. Work all exclusive Season Ticket Member events as well as all events at Lincoln Financial Field. Assisted staff within the Ticket Operations, Guest Services, and Season Ticket Member Services Departments with day-to-day operations. When I worked with the Fan Services department my responsibilities where to assist with day-to-day Gameday Staff communication via phone and email. Analyzed employee feedback to identify areas of improvement. Assisted in operational support for Fan Services locations. Support the lost and found program. Learned and used ABI MasterMind program and assist in updating event schedules and employee files for Gameday Staff. Assisted with event day preparation, including copying and organizing materials and equipment. Supported the Fan Experience department with planning and executing Gameday Staff Post-Season party.

Charlotte, North Carolina Area

Created a member-focused culture and modeled relationship building skills in all interactions. Fostered a climate of engagement and resolved problems to ensure member satisfaction. Managed tennis inquiries and reservations, engaging walk-ins, beverage and retail sales. Ensured proper implementation of club operating procedures. Coordinated with General Manager and other staff as necessary on aquatics, fitness, tennis, events, front desk support, as well as food and beverage sales. Reviewed membership and participant statistics, including but not limited to phone calls, sales, and registration. Continually monitored systems that enable staff to successfully respond to the wants, needs, and interests of members and participants. I was responsible for court maintenance as part of tennis staff responsibilities and member play. Served as bartender and manager on duty occasionally.

2131 Ayrsley Town Blvd, Charlotte, Nc 28273

Officiated adult flag football and assisted coordinators with field preparation. Resolved any conflicts between players. Enforced league rules and reprimanded players for any inappropriate behavior.

Charlotte, North Carolina Area

Greeted all guests with a smile. Provided guest service at the Hornets Fan Shop or various retail kiosks in the Spectrum Center. I maintained guest service standards as set by Hornets Sports & Entertainment. Counted out cashier registers. Acknowledged and greeted fans as they entered my work area. Replenished Fan Shop and kiosks with new stock. Performed store and kiosk merchandising. Performed end of night store and kiosk recovery. Ensured company assets were maintained and secured. Solicited customer e-mail address’ for e-receipts.

Charlotte, North Carolina Area

Greeted each guest, serving as a customer representative with an energetic and courteous demeanor. Promoted a family-friendly atmosphere by proactively correcting and/or reporting customer service concerns to a team leader or supervisor. Monitored assigned areas ensuring both the NFL code of conduct and Bank of America Stadium policies and procedures. Answered guest’s questions in a timely fashion as it related to their gameday experience.

9405 Bryant Farms Rd. Charlotte, Nc 28277

Diffused conflicts involving players, fans, or captains. Communicated any inappropriate behavior to sports coordinator. Enforced rules and YMCA sports philosophy. Enforced emergency or safety procedures. Attended all YMCA required trainings and meetings. Assisted sports staff with field preparation prior to start of games and cleaned up after conclusion of games.

5800 Old Providence Rd. Charlotte, Nc 28226

During my time here I was responsible for taking food orders from Brookdale residents, setting up the dining tables, and cleaning the dining room.

Fayetteville, North Carolina Area

Issued tools, equipment and games to authorized customers. Checked identification, collected fees when appropriate, completed appropriate documentation. Received returned items, inspected items for obvious damages or missing parts. Participated in and directed games and social events. Decorated party rooms and maintained the cleanliness of assigned work areas

1936 Skibo Rd, Fayetteville, Nc 28314 Fayetteville, Nc 28314 United States

While working at Wingstop I cooked food, cleaned the kitchen, and also helped with customer service.

Great Lakes, Il

Completed and Graduated Navy Bootcamp. In bootcamp I showed leadership through assisting Recruit Division Commanders with physical readiness training by guiding and instructing my division through physical training daily, by ensuring compliance with military regulation standards to pass the Physical Fitness Assessment test. I displayed responsibility and accountability by standing a 4-hour security watch daily, ensuring doors were locked and the compartment was secured. Showed teamwork by communicating and being reliable to my shipmates and Recruit Division Commanders through my enthusiasm and commitment to completing tasks.

4761 Lake Valley Dr. Fayetteville, Nc 28303 United States

While working here I cleaned theaters, bathrooms and also helped with customer service.

Master Of Science - Ms, Sport Leadership

Bachelor Of Science - Bs, Sport/Event/Entertainmet Management, Graduated

Activities and Societies: Sports Marketing Club

Business, Management, Marketing, And Related Support Services

English, Business management, and Public Speaking

High School, High School/Secondary Diplomas And Certificates

Activities and Societies: Varsity Football team, member of Gentlemen of Distinction Club