Malika Johnson Email & Phone Number

Jacksonville, Florida, United States

• Provide equal access to communication for the Deaf by interpreting phone calls and conference calls.• Adhere to FCC regulations and company policies and procedures.• Display a knowledge of and adherence to the NAD-RID Code of Professional Conduct..

Jacksonville, Florida Area

• Provide interpreting services for the Deaf in medical settings.• Maintain confidentiality of client information in compliance with HIPAA policies.• Interpret classroom instruction for Deaf and Hard of Hearing students in person and via VRI.

Jacksonville, Florida Area

• Resolved customer inquiries and issues regarding financial accounts.• Utilized critical thinking skills to recommend appropriate banking solutions and products to customers.• Provided technical support to assist customers with Online Banking issues.• Maintained high level of customer satisfaction while meeting company standards for risk management.• Conducted team meetings to review team stats and company policies when team leader was away.

Jacksonville, Florida Area

• Acted as liaison between Insurance agents and potential clients.• Made a high volume of phone calls to schedule an average of 6-7 appointments daily.• Coordinated agent's weekly appointment schedule.• Utilized Excel and Google Docs spreadsheets to organize client data and appointments.

Jacksonville, Florida Area

• Greeted visitors and clients in a friendly and professional manner.• Answered and directed calls to the appropriate staff member using a multi line phone system with an intercom.• Scanned and uploaded accounting documents, bank documents, and tax returns electronically using GoFileRoom software.• Provided administrative support to staff including faxing, copying, filing, and mailing documents.• Maintained employee attendance sheet and conference room calendars.

Tampa/St. Petersburg, Florida Area

• Politely answered and directed phone calls.• Maintained appropriate visitor log books at the front desk.• Faxed, copied, scanned, filed, and mailed documents.• Entered data into Excel spreadsheets.

Wallkill, Ny

Housekeeper• Cleaned residential rooms and public areas to maintain a high level of cleanliness.• Coordinated with residents to schedule room cleanings.• Provided 10 day training for new housekeepers.• Maintained cleaning schedules and information charts relating to residents.• Helped to develop and implement specific cleaning guidelines for unique guestroom scenarios.• Sorted and delivered mail to residents.Nursing Assistant• Assisted elderly patients with daily activities (e.g., bathing, toileting, dressing, meal preparation and eating).• Provided companionship and emotional support to elderly patients.• Utilized Hoyer lifts and wheelchairs to move patients.Tour Guide• Provided guided tours of the Printing Facility in American Sign Language and English.

Anne Arundel County, Md

• Interpreted classroom instruction from spoken English into American Sign Language for Hard of Hearing high school and middle school aged children.• Facilitated communication between Deaf parents and hearing teachers during parent-teacher conferences.

Towson, Md

• Recruited, screened, interviewed, and hired quality candidates• Assisted employees with questions regarding job assignments, payroll issues, etc.• Took customer orders for temporary positions and made sure positions were filled in a timely manner and according to customer specifications.• Made sales calls to customers to develop business.• Performed Quality Control calls to monitor employee performance and customer satisfaction.• Administered new hire paperwork and conducted new employee orientation.• Prepared and mailed correspondence to customers and employees regarding various issues.

Baltimore, Maryland Area

• Handled a high volume of customer calls in a fast paced call center environment.• Met company goals of assisting customers within 250 seconds or less and having an 89% productivity rate on all trouble reports dispatched to technicians.• Accurately entered customer repair reports into company database.• Utilized multiple computer programs and applications to handle customer service issues.