Client Relationship & Operational Management Professional demonstrating experiences in General Management and Operational roles with history of steering business fundamentals to client relationships and corporate growth.. Acknowledged an an intuitive business strategist and balanced profit driven executive implementing complex solutions that surpass KPIs.Collaborative style of engagement balanced with influencing skills in communication is in unison with a direct approach in dealing with stakeholders. Ability to develop and maintain strong mutually beneficial relationships with key internal and external stakeholders underpins achievement. Established reputation for determination, resourcefulness and passionate commitment to meeting and exceeding personal ,organizational and client objectives. Ethics and character of the highest order with integrity core to disposition of duty.
Boardroom Limited
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Client Services ManagerBoardroom Limited Sep 2021 - PresentSydney, New South Wales, Australia- Providing Corporate Solutions to meet client needs involving involvement of Operational Units across the floor. - Facilitating and Co-ordinating onboarding processes- Conduit and 'One stop shop' in managing external relationships with internal operational units - End to end co-ordination of Client projects and registry for existing client funds- Due diligence to ensure compliance and Governance of regulatory requirements
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Client Services AssociateBoardroom Limited Nov 2020 - Aug 2021Sydney, New South Wales, Australia- Supporting Operational Business Units in consolidating information packs- Managing process flow of transactions involving documentation, transfer of funds, creation of holding accounts.- Coordination of departmental responsibilities to ensure seamless execution of projects- Regulatory and compliance checks including AML and KYC Screening -
Customer Service SpecialistCommonwealth Bank Apr 2018 - Oct 2020Sydney, New South Wales, Australia- Retail customer relationship management in delivery of products and services with a passion to support bank's efforts to broad base the use of technology for routine transactions.- Establishing new customer relationships along with cross selling of retail credit products. These included Credit Cards, Personal Loans and Overdrafts. - On-boarding new business customers and delivering products such as Letters of Guarantees, FX account services etc.- Creating opportunities for customers to access a wide range of services based on the profile and specific needs. -
Customer Service RepresentativeCommonwealth Bank Jan 2018 - Mar 2018Sydney, New South Wales, AustraliaThe main responsibly of this role is to complete over-the-counter transactions, including deposits and withdrawals, using cash, cheques, and retail credit activity. Customer migration to digital channels through informative discussions was an integral part of this role.
Malin De Silva Education Details
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Business/Commerce, General
Frequently Asked Questions about Malin De Silva
What company does Malin De Silva work for?
Malin De Silva works for Boardroom Limited
What is Malin De Silva's role at the current company?
Malin De Silva's current role is Client Relationship and Operational Management Professional.
What schools did Malin De Silva attend?
Malin De Silva attended University Of Technology, Sydney.
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