Malin Renström Email & Phone Number

Singapore

Singapore, Singapore

MISSION+ - a digital innovation studio that works with world-renowned and emerging companies to execute their tech innovation initiatives, from idea to build and launch. Offering Fractional CTOs and developers to start-ups, scale-ups, and big enterprises.

Singapore, Singapore

The Scale Factory - helping disruptive B2B SaaS scale-ups reach exponential growth in Asia Pacific.

Singapore, Singapore

Growthspace - an employee development platform enabling growth-driven organisations to manage all employee development initiatives on one scalable platform.I am coaching professionals focusing on time management, leadership development, career coaching, work-life balance, and other professional challenges leaders are facing at work.

Singapore, Singapore

TablePointer - a climate tech company that helps food service businesses reduce greenhouse gas emissions and increase energy efficiency through its Energy Efficiency-as-a-Service (EEaaS) platform.

Singapore, Singapore

The Wild Ventures - a house of impact brands designed for disruption, the company also owns and operates the branding agency The Creative Capital.

Singapore, Singapore

Setting up operations for the global ecosystem of impact and sustainability leaders focused on solving impact and sustainability issues of our time.Reframing strategy and product offering to meet member needs and scale the business. Implementing OKRs, and optimising processes to focus the remote team on strategic vision. Supporting with investor materials, financial structure, and CAP-table for funding round. Skills: Strategy I Product I Operational Optimisation I OKR I Finance I Team Development I Recruitment & HR I Automation I Customer Success I Investor Support I ESG

Singapore, Singapore

As a COO for Labor Solutions my focus was to manage cost-optimization across the business for profitability and scale, creating a self-sustained business. I increased governance to meet legal demands for the product and countries of operations. Including business expansion and setup of legal business operations in China and India. As well as lead CTO transition and tech team scale-up to meet clients' further needs for long-term tech stability. As the business scaled I developed HR and compensation structure to ensure fair compensation, financial stability, and reduced employee retention.Skills: Operations Strategy I Business Management I Risk Mitigation I Financial Forecasting I Organisation I HR I Team Development I Compensation & Benefits I L&D I CSR I People Management I Remote Work Collaboration I Team Performance I Operational Efficiencies I Performance Management I Talent Optimization I HR Process Improvement

Singapore

Managed operational control for all business departments, increasing visibility in the day-to-day P&L and finance KPIs. Resulting in more accurate, accessible and streamlined data for decision-making.Modelled and implemented organizational restructuring to fit the business vision and development as the company scaled and created more accountability for managers, clearer reporting lines, KPI and strategy management across departments and teams, and optimize resources to serve the business strategy.Skills: Operational Control I Stakeholder Management I Process Optimisation I Project Management I Leadership Alignment I Stakeholder Engagement I Cultural Alignment I Organizational Development I Organizational Change Management

Singapore

Head of the B2C e-commerce business including P&L management, operations, and business development - operations in Singapore, Indonesia, Thailand, and Singapore, with over 200 employees. Within 6 months of managing the department, we had a 10% increase in GMV with a 2% positive increase in CM2.Skills: Market Expansion I Business Development I Recruitment I Team Leadership I People Management I Status Reporting I Go To Market Strategy

Singapore

In charge of business expansions in the Philippines (B2C and B2B) and the US (B2C). Included market research and go-to-market strategy, hiring, operational set-up, product development and P&L management.Oversaw the project of an e-commerce joint venture, to develop B2C e-commerce operations in 8 SEA countries. Managed product development of the tech-product, production of apparel products for commercial sales and lead the overall stakeholder management for launch.Headed the product development of B2C consumer-facing products such as Pay Later, and Cashback. Skills: Business Analytics I Project Management I Expansion I Product Development I Tech Leadership

Copenhagen, Denmark

Project manager managing the operations of the biggest client in a merger with another company. Increase efficiency of the operations by 50%, as well as streamlined the processes to be aligned with the acquiring company’s systems, processes and tools for a smooth company merge.Assisted in the company’s process and operational restructuring to increase the consultants' billable time and reduce administration costs.Skills: Business Coordination I Implementation Management I Client Management I Administration I Merger Management I Consulting

Copenhagen, Dnnmark

Oversaw the operational processes and performance management across the business to facilitate the demanding growth within the business, which had over 20x growth during my employment period. Delivered learning and development programs and training across the company based on the assessment of the different teams' strengths and challenges. Resulted in an increase in service level - Denmark was announced as number 1 in Service for Enterprise-Rent-A-Car in EMEA for three months in a row. Implemented products and features such as ID scanning and integrated payment systems in our departments to increase efficiency for the counter staff as we scaled. Skills: Learning & Development I KPI Management I Quality Assurance I Business Development I Project Management I Implementation Management I Management Support I Process Optimisation

Copenhagen

Lead the recruitment, learning & development and coaching of ~80 summer staff guides in Denmark and Sweden, to best prepare them for their various assignments over the course of their employment abroad. Headed sales and marketing for the Danish division through sales meetings, newsletters, conferences, and social media. Lead the customer service and administration team and improved the quality experience of the product through improved communication processes and plans with our customers, leading to a more lean and happy customer service team in high pace periods of work. Executed the flight optimization plans each year, to optimize the costs spent on flights for our customers. Skills: Recruitment I Learning & Development I Training I Sales I Customer Service I Budgeting

Manchester, England, United Kingdom

Lead the operations support for the course towns in UK, assuring quality according to the company’s guidelines. Including coaching, training, leadership and guidance of the course town teams (~40 people) to deliver the high-quality operations demanded to keep students and leaders in the course town safe.Main contact for escalations of any crisis situation from the course town staff such as missing students or severe issues in a student’s or leader’s home country etc.Skills: Quality Management I Operations Assurance I Crisis Management I Destination Operations I Team Management I Resource Planning I Recruitment

Italy

In charge of daily operations of one destination. Including team management, resource planning, finance, and administration. In 2013 we received the best service evaluations for a destination ever within the company, with sales performance over expectations.Supported the training of over 200 guides in hospitality to deliver a great experience for our guests during travels to the Alps.Skills: Team Management I Resource Planning I Recruitment I Administration I Service Management I Sales I Hospitality I Destination Operations

Manchester, England, United Kingdom

Operations support for the course towns in UK, assuring quality according to the company’s guidelines. Including coaching, training, leadership and guidance of the course town teams to deliver high-quality operations.

Oxford, England, United Kingdom

Operations support for the course town Oxford in UK, assuring quality according to the company’s guidelines. Including administration, coaching, training, leadership and guidance of the course town teams to deliver high-quality service.

Bachelor Of Science - Bs, Marketing, Economy, Leadership & Organisation, Service Management, Tourism

Activities and Societies: Project coordinator in student union's board 2010/2011, Part of education committee Service management.

Education record

"Psychology: An Introduction" (10 CATS) at the Department for Continuing Education at Oxford University in 2020. A three-month course.