Malina Sos Email & Phone Number

Manage and design creative digital media to meet specific commercial or promotional needs, displays, or logos. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to assure deadlines, standards, and cost targets are met.• Developed a streamlined onboarding process for clients and projects enabling annual collaboration productivity growth by 71%.• Managed multiple project lifecycles to completion ensuring 100% of plan-of-action to milestones and customer satisfaction were met.• Elevated company branding which established market presence, further growing the quarterly clientele baseline by 58%.

Irvine, California

Directly supervised and coordinated activities of production and operations of sales associates, customer service representatives, and business staff. Monitored staff performance to ensure that goals are met. Provided staff with assistance in performing difficult or complicated duties. Listened to and resolve customer complaints regarding services, products, or personnel. Analyzing information and evaluating results to choose the best solution and solve problems.• Analyzed and established internal key performance indicators improving quarterly operation sales by 33%.• Improved team performance increasing staff productivity by 27% through objective orientation and goal metrics.• Developed a team collaboration system through clear supportive leadership enabling an open and safe environment for staff, which reduced local turnover rate by 10% annually.

Orange County, California Area

Developed multimedia content, managing digital publication project lifecycles to completion. Collaborated with clients to plan digital content development, branding strategies, multimedia campaign plans, integrating these strategies into their digital platform and business strategy. Incorporate technical considerations into content design plans, such as budgets, equipment, performance requirements, or legal issues including accessibility and privacy. • Worked with real estate agents to design marketing assets, which improved conversions by 19%.• Developed concepts and designs for multiple clients, including flyers, social graphics and enterprise communication utilizing Adobe Photoshop and Illustrator.• Coordinated with 15-member team to develop engaging and innovative graphic designs for logos, flyers, posters, and page layouts, and provided guidance and direction to junior graphic designers on complex and large-scale projects.

Orange County, California Area

•Ensure members wants and needs are met with quality service•Ensure members' purchases are rung up efficiently and accurately•Resolve member complaints and issues within the Photo Center

•Demonstrated the ability to problem solve•Maintained consistent communication among associates to ensure all orders were fulfilled at thehighest quality•Maintained quality customer service•Moved up quickly within a year through hard work, adaptability and willingness to learn

Irvine, California

Identified the educational and developmental needs of others, coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Analyzed information and evaluated results to choose the best solution and solve problems. Monitored sales activities to ensure that customers received satisfactory service and quality goods.• Conducted Group, One-on-One, and Impromptu training, providing personal and professional development, amplifying objectives in sales, productivity and customer satisfaction with a 33% average annual growth in all three categories. • Analyzed monthly store assets to develop strategic visual floor set, creating a calculated arrangement to entice and appeal to customers.• Managed operation supply and logistics, maintaining accountability of resources ensuring proper backlog for productivity assets.

Aliso Viejo, California

Assistant in analyzing internal processes and recommending and implementing procedural or policy changes to improve operations, such as records processing and management. Communicated with and provided guidance for external vendors and service providers to ensure the organizations business needs are met. Translating knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. • Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency enabling a 24% monthly upturn in processing of administrative documentations.• Developed operational standards and procedures for the work unit or department streamlining information processing leading to a 37% annual increase in transition from processing to completion.• Conducted training to teach procedures to staff, ensuring standardization for company processing of administrative services maximizing staff administrative processing by 29% annually.

Bachelor Of Arts (B.A.), Business, Management, Marketing, And Related Support Services

Activities and Societies: American Marketing Association

Certificate, Paralegal Studies, A