Malinder Kaur Email & Phone Number

Birmingham, United Kingdom

o Investigating and analysing all customer correspondence in line with the FCA guidelines when making a decision on whether customer has been Mis-sold PPI. o Use my initiative to resolve customer enquiries which satisfied both the customer and business o Provide excellent customer service on behalf of Barclays o Creating letters which requires precision and attention to detail to avoid any printing and bank outcomes o Manually calculating customers PPI redress precisely for Barclays Littlewoods credit cards o Learning new systems and processes within a day ready to implement and go live the following dayo Follow Barclays policies and procedures when solving queries

England, United Kingdom

o Resolving discrepancies through liaison with internal and external stakeholderso Regular interaction with senior members of staff o Analysis of mismatch transactionso Responsible for the completion of daily, weekly and monthly reports for chequeso Managed external emails from stakeholder by ensuring all incoming emails are read and resolved within a reasonable turnaround time o Maintained data integrity o Accountable for all PPI cheques received at EIFo Liaise with accounts department and accurately allocate PPI cheques ready for invoicing o Ensure unmatched cheques are investigated and actioned as appropriate o Financial ombudsman experience2013-2014 Settlements team leadero Ensuring staff are motivated and monitoring performance in line with company targets and performance standardso Accountable for making sure any issues such as performance is identified and addressedo Generating accurate reports based on team performance o Producing daily and weekly monetary reports for managers o Delegating tasks to colleagues in accordance to their skills they possesso Creating letter which are sent out to lenders and clientso Ensuring new processes and procedures are rolled out to staff 2012 -2013 Settlements officero Inputting PPI payments onto proclaimo Carrying out payment investigations and reviewing settlement offers made from lenderso Dealing with customer enquirieso Communicating with IVA companies and banks o Chasing cases that had no payment o Working with internal departments to co-ordinate PPI recovery 2011 - Claims Handler o Submitting PPI claims to the bankso Providing advice on making a claim and the process involvedo Liaising with lenders on a daily basis o Solving customer complaints o Meeting targets set by management. o Collecting accurate information and documents to submit a claim o Analysing a claim made by a cliento Monitoring the progress of a claim

Walsall, United Kingdom

Customer Assistant worked on the tills handling cash, speaking to customers and helping them with and enquiries they had. I was required to work on the shop floor displaying stock on shelves.