• Led the strategic analysis and assessment of business unit needs within Canadian Personal Banking Operations, ensuring alignment with overall risk management objectives by optimizing Full-Time Equivalent (FTE) allocations. • Enhanced proactive volume management strategies through precise forecasting of future needs and cohort style hiring, working closely as an external partnering team with Talent Acquisition to anticipate and fulfill workforce requirements effectively.• Initiated and directed key projects aimed at enhancing operational efficiency and risk mitigation, including the development of internal communication tools, comprehensive onboarding and access reports, and talent acquisition strategies to ensure seamless integration and preparedness of new hires.• Implemented a robust system for monitoring and analyzing recruitment metrics (hiring fill times, start times, employee composition) to optimize operational readiness and risk exposure associated with workforce planning.• Chaired cross-functional meetings to align on business objectives, presenting monthly performance and risk assessment reports to both internal and external stakeholders, fostering an environment of transparency and proactive risk management.• Pioneered the development and ongoing enhancement of SharePoint sites dedicated to team collaboration and stakeholder engagement, enhancing cross-unit awareness and cooperation, and supporting a culture of integrated risk management and strategic planning.

• Directed a team towards the achievement of branch investment and unsecured credit targets, leveraging risk assessments to guide strategic decision-making and ensure compliance with regulatory standards. • Mentored team members in banking solutxions and advice-giving strategies, enhancing team performance and customer satisfaction• Oversaw complex customer engagements, offering tailored advice and financial solutions to meet diverse client needs, thereby facilitating risk-informed client acquisition and retention strategies within the local community.

• Proactively engaged with clients across the branch and community, uncovering banking needs and advising on financial solutions, driving sales and client retention.• Utilized technology to enhance client experiences, leading to increased business retention and client satisfaction. • Collaborated closely with partners to maximize business opportunities and referrals, contributing to the branch’s overall success.

• Conducted market analysis to develop pricing strategies and forecasts, collaborating with sales and marketing teams to implement competitive pricing and increase market share.