Malitha De Silva Email & Phone Number

Colombo, Wp, Lk

Colombo, Western Province, Sri Lanka

• Provide technical support for Microsoft 365-related issues to ensure smooth functionality for end-users.• Manage User Creation and Access Control to ensure secure user identities and licensingacross Microsoft Entra ID.• Configure and maintain Microsoft 365 mailboxes, ensuring optimal performance and security.• Implement and manage Office 365 compliance features such as retention policies, data loss prevention (DLP) and security audits.• Administer SharePoint Online by managing site collections, permissions and customizations to meet organizational needs.• Oversee the deployment and management of Microsoft Teams, including user access, policies and settings.• Monitor and troubleshoot Office 365 services, including Exchange Online, OneDrive and SharePoint, to resolve connectivity and performance issues.• Coordinate with external vendors and service providers to integrate third-party services and applications with the Microsoft 365 environment.• Collaborate with internal teams and stakeholders to optimize Microsoft 365 usage and ensure adherence to best practices.• Stay up-to-date with new Microsoft 365 features and updates to continuously improve service delivery and system performance.

Colombo, Western Province, Sri Lanka

• Manage Active Directory, ensuring efficient user account administration and security protocols.• Administer Zoho and Google Workspace, including email, document management, and collaboration tools.• Oversee Fortinet Firewall and Forti-Client VPN administration, ensuring secure remote access and data protection.• Manage Unify AP (Access Point) configurations to ensure optimal network performance.• Maintain and update IT inventory, tracking hardware, software, and other assets.• Handle Third-Party Vendor Management, coordinating with external vendors for product and service integrations.• Provide comprehensive end-user support, troubleshooting technical issues, and resolving user queries.• Ensure efficient operation of the organization's IT systems, addressing network, security, and performance issues.

Colombo, Western Province, Sri Lanka

• Ensure the smooth operation of ERP systems, KDS (Kitchen Display Systems) and other critical IT infrastructure such as computers, fingerprint machines, routers, switches, and internet connectivity.• Provide end-user support for over 120+ Pizza Hut outlets & 7+ Taco Bell outlets across the country, addressing IT issues and maintaining operational continuity.• Manage and maintain the SQL Server database to ensure smooth data processing and system functionality.• Troubleshoot and resolve network and hardware issues to minimize downtime and improve system performance.• Collaborate with other departments to ensure the effective integration and use of IT systems in day-to-day operations.

Colombo, Western Province, Sri Lanka

• Diagnose hardware and software faults experienced by end-users.• Provide technical support to end-users via phone or remote access to resolve IT-related issues.• Assist in solving application problems, ensuring smooth operations for staff and stakeholders.• Design and create graphic artworks based on the company’s requirements.• Ensure timely resolution of technical issues to maintain efficient IT services.

Colombo, Western Province, Sri Lanka

• Install, maintain, and repair hardware and software components of the organization’s IT infrastructure at SLNS Nipuna, SLN Dockyard, SLNS Parakrama, Naval and Maritime Academy, DSCSC (Defence Services Command and Staff College), SLNS Thammanna & SLNS Mahanaga.• Manage and maintain servers, ensuring optimal performance and responsible for internet connectivity.• Keep logs and documentation for all IT-related activities and infrastructure.• Design graphic artworks as per organizational requirements.• Assist end-users with resolving technical and application-related issues.• Maintain and update the organization's website to ensure timely and accurate content.• Perform GIS mapping and analyze relevant data for organizational projects.• Ensure smooth operation and troubleshooting of all IT systems and services within the organization.

Narahenpita

Veyangoda

Banduragoda

Higher National Diploma, Network Technology & Cyber Security, Distinction

Azure Administrator Associate, Information Technology

Microsoft 365 Certified: Administrator Expert, Information Technology, A

Azure Foundamentals, Information Technology, Pass

Diploma In Network Administration, Network And System Administration/Administrator, A

Computer Hardware Engineering With Networking, Information Technology, A

Advanced Certificate In Information Technology, Information Technology, A

1st Runner-up

Diploma In Cicso Network Essentials, System, Networking, And Lan/Wan Management/Manager

Foundation In Information Technology, Computer Science

Certificate In Information Technology, Information Technology, A

2nd Runner-up

Mathematics

Certificate In Microsoft Visual Basic, Information Technology

Certificate In Ms Office With Internet & Email, Information Technology

Certificate In Computer Application Course, Information Technology