Mallory Davis Email & Phone Number

New York, Ny, Us

New York, United States

● Maintained accurate and up-to-date employee files, records, and documentation ensuring personnel files are complete and in compliance with funding and legal requirements.● Established Standard Operating Procedures for all systems and roles; clearly communicated safety, compliance, and productivity standards while maintaining relationships with vendors, clients, and other business connections.● Redesigned RFPs. Create, analyze, negotiate, and execute an array of contracts for various transactions; sales and operational training increased revenue 54% in the first 3 months. ● Collaborated with subject matter experts to develop engaging content for new hires, existing employees, and managers that meets business needs–the resulting manual has been shared across all residential locations + 150 personnel ● Developed course objectives and performance indicators in conjunction with facilitating meetings with executives, clients, and staff to ensure effective collaboration throughout the design process.● Conducted periodic training for new hires and existing employees: Microsoft office, Google Suite, and CRM software

New York, New York, United States

● Provided training and technical support for all CRM software users, yielding an average of 138 outbound calls per staff member–increase of 114 calls daily● Redesigned and delivered onboarding materials to increase staff comprehension and increase sales acquisition. New monthly revenue averaging $11,000 for employees in probationary period –increase of 45% in 9 months. ● Monitored staff behavior and provided positive behavior interventions to support a positive learning environment

New York, New York, United States

● Held cross-functional responsibility for the success of the organization, directing internal business processes, operational practices, and forward facing marketing/growth strategy (branding/rebranding). ● Drove the growth and profitability of offerings across the brand by directing sales and business development efforts in analyzing and cultivating new sales; produced 84% of all revenue for $1.2M facility. ● Managed a complex, consultative sales process; educated staff and external customers, articulated conceptual value propositions across all mediums – managed all social media sales/marketing activities. ● Identified new opportunities for present and prospective customers, continually focused on profession level and service offerings.

● Spearheaded strategic marketing and sales initiatives, creating back-end business management practices for 15 locations that included the creation of sales tracking templates and routines. ● Coached, developed and mentored junior staff, inspiring individuals and aligning team actions to meet and exceed desired sales results. ● Develop and executed sales strategies that expanded service sales and retention rates across a regional network; decreased controllable cancellations from 20% to under 9%● Led cross-divisional service package sales initiatives, collaborated with client, internal and remote-marketing consultants to develop presentations/membership offers for external partnerships and community events.

● Provided direct client engagement and business development across the growing segment of EXOS service offerings.● Integrated analytical thinking and solutions-based sales skills; partnered with Regional Director, Executive Directors and CFO and consulted them on membership acquisition and retention rates/goals/programs.● Increased revenue line over 35k, monthly, in my first 4 months of employment; maintained average increase of 60k ever month there after by continual identify new client bases.● Created and distributed marketing collateral to business partners, current and prospective members; educated clients on value of service and utilized their feedback to create new marketing programs.● Identified trends and recognized and implemented both facility and software system improvements that streamlined operations, reduced cost, saved time, and improved efficiency in the reporting function.