Mallory Colón Email & Phone Number

Fort Collins, CO, US

Denver Metropolitan Area

Denver, Colorado, United States

As Director of Customer Success UiPath, I spearheaded comprehensive customer-centric strategies aimed at driving success and value realization for the Cloud Elements business unit after the acquisition. Leading cross-functional teams encompassing Developers, Consultants, Project Managers, and Account Managers, I orchestrated custom implementation services.

As Director of Professional Services (PS) at Cloud Elements, I led the teams responsible for the custom implementation services (Developers, Consultants and Project Managers). Responsible for scoping, documenting, implementing and driving our customers to success, the PS team was integral to the success of our customers driving time to value with the Cloud.

Denver Metropolitan Area

As the Director of Customer Success, I led the charge of all things customer: from onboarding to growth/adoption and churn prevention. Key responsibilities include building out and optimizing new processes and systems, coaching and developing my team of Project Managers and Account Managers, anticipating business needs, protecting churn and growing our.

Greater Denver Area

Leading project and technical teams focused on the customer seeing their first value with Cloud Elements. Primarily responsible for the onboarding of all of our new customers to the Cloud Elements platform through our traditional onboarding programs or Professional Services engagements. Worked to create different processes to better serve our customers and.

Greater Denver Area

In addition to frontline Project Management work, I managed the two teams (Delivery Management and Technical Implementation) primarily responsible for the on-boarding all of our new customers to the Cloud Elements platform through our traditional on-boarding support or Professional Services engagements. Worked to create different processes to better serve.

Greater Denver Area

Cloud Elements is a cloud API integration service that uses a “one-to-many” approach to connect your application with entire categories of services through uniform APIs. We enable application developers to rapidly deliver “Cooperative Apps”; apps that connect seamlessly with other leading cloud services.As a Delivery Manager, I worked with customers of.

Boulder, CO

Managed multiple custom software projects varying in revenue size (up to 2M), ensuring each project is on time, on or under budget, and valuable to the customer. Worked with various technical Team Leads and developers to ensure project timelines and deliverables were met, practiced scope management to work towards on target budgets while balancing customer.

Dallas, Texas

Managed a team of project managers implementing wireline solutions for our business customers. Day to day activities included coaching, development and performance management functions; ensuring team is delivering above client expectations, maintaining/cultivating positive client experiences, and producing above metric results; and ensuring client.

Dallas/Fort Worth Area

Working with the sales department and our clients in the b2b premier client group market to deliver AT&T services and products to their businesses in the time frame promised. Coordinating with lead engineers, sales account teams, customer service, provisioning managers, and the customer to manage the provisioning and implementation of all orders through.

West Village Dallas

Gap West Village

Northpark Center Dallas, TX