Mallory Colón Email & Phone Number

Fort Collins, Co, Us

Denver Metropolitan Area

Denver, Colorado, United States

As Director of Customer Success UiPath, I spearheaded comprehensive customer-centric strategies aimed at driving success and value realization for the Cloud Elements business unit after the acquisition. Leading cross-functional teams encompassing Developers, Consultants, Project Managers, and Account Managers, I orchestrated custom implementation services while ensuring seamless onboarding, growth, and retention efforts.Responsible for scoping, documenting, and implementing tailored solutions, I optimized processes and systems to enhance customer experience and drive upsell Annual Recurring Revenue (ARR). Through proactive churn prevention measures and strategic business anticipation, I navigated change dynamics within a rapidly evolving environment, solidifying our position as a trusted partner in our clients' success journey.

As Director of Professional Services (PS) at Cloud Elements, I led the teams responsible for the custom implementation services (Developers, Consultants and Project Managers). Responsible for scoping, documenting, implementing and driving our customers to success, the PS team was integral to the success of our customers driving time to value with the Cloud Elements platform.

Denver Metropolitan Area

As the Director of Customer Success, I led the charge of all things customer: from onboarding to growth/adoption and churn prevention. Key responsibilities include building out and optimizing new processes and systems, coaching and developing my team of Project Managers and Account Managers, anticipating business needs, protecting churn and growing our upsell ARR. All while implementing change in a fast-growing company.

Greater Denver Area

Leading project and technical teams focused on the customer seeing their first value with Cloud Elements. Primarily responsible for the onboarding of all of our new customers to the Cloud Elements platform through our traditional onboarding programs or Professional Services engagements. Worked to create different processes to better serve our customers and advocate for our team's success internally.

Greater Denver Area

In addition to frontline Project Management work, I managed the two teams (Delivery Management and Technical Implementation) primarily responsible for the on-boarding all of our new customers to the Cloud Elements platform through our traditional on-boarding support or Professional Services engagements. Worked to create different processes to better serve our customers and advocate for our team's success internally. Carried through from vision to design to release/adoption the customer integration journey, a strategic vision for a consultative experience designed to help move customers through the complex task of created enterprise integrations. Formalized our 12-week onboarding process to help guide customers through a series of workshops and training sessions to become Cloud Elements experts, and guiding them to a shorter time to value.

Greater Denver Area

Cloud Elements is a cloud API integration service that uses a “one-to-many” approach to connect your application with entire categories of services through uniform APIs. We enable application developers to rapidly deliver “Cooperative Apps”; apps that connect seamlessly with other leading cloud services.As a Delivery Manager, I worked with customers of various sizes to guide them through onboarding phases, development cycles, and launch/go-live planning. Partnered with the sales organization to help utilize the strategic advantage of a focused onboarding / professional services team to drive greater sales and ensure longer-term customers. This gave me an opportunity to understand our customers, their challenges and how Cloud Elements solves their unique business problems, and to understand how we could improve our internal processes to better serve them.

Boulder, Co

Managed multiple custom software projects varying in revenue size (up to 2M), ensuring each project is on time, on or under budget, and valuable to the customer. Worked with various technical Team Leads and developers to ensure project timelines and deliverables were met, practiced scope management to work towards on target budgets while balancing customer requirements, and led various internal projects to help continue to grow our Project Management organization.

Dallas, Texas

Managed a team of project managers implementing wireline solutions for our business customers. Day to day activities included coaching, development and performance management functions; ensuring team is delivering above client expectations, maintaining/cultivating positive client experiences, and producing above metric results; and ensuring client satisfaction

Dallas/Fort Worth Area

Working with the sales department and our clients in the b2b premier client group market to deliver AT&T services and products to their businesses in the time frame promised. Coordinating with lead engineers, sales account teams, customer service, provisioning managers, and the customer to manage the provisioning and implementation of all orders through completion for an effortless customer experience.

West Village Dallas

Gap West Village

Northpark Center Dallas, Tx