Mallory Flagg Email & Phone Number

Hampden, Me, Us

Bangor, Maine, United States

Job Position Description:This position is responsible for creating cleaner and healthier environments for our customer’s buildings and grounds by performing the following duties and responsibilities. Duties include but not limited to:* Perform all cleaning duties for facilities using provided ServiceMaster products, tools and procedures* Sweeping, mopping, polishing, trash removal, restroom cleaning, windows, dusting* Maintain inventory of supplies and equipment.* Use proper PPE where required* Opens and locks facilities, enable and disable security system as required.Physical Demands and Qualifications:* Constant (up to 100%) standing, walking, pushing, kneeling, twisting, reaching* Must be able to lift and/or carry up to 25lbs.* Ability to differentiate between cleaning products and uses* 1-2 years’ experience as a custodian, janitor, or housekeeper a plus but not required* Will provide on the job training to those with strong work ethic and willingness to learn.* The ability to be flexible and work at a fast pace in a multi-tasked job is a must.* Contribute to a positive work climate with a pleasant attitude* Contribute to the overall team effort including being in uniform, dependable and on time* Treat all co-workers and customers with courtesy and respect

Orono, Maine

DCIG (Data Customer Information Group) Position Summary:This position is responsible for handling/making changes in several Unify Systems and serving as a primary liaison between Unify Corporation, vendors, partners and external and internal customers. Processing all incoming Customer Support Portal (CSP) requests as well as troubleshooting issues with the CSP. Monitoring 4 email boxes for incoming support requests. Monitoring 3 queues in the GSI Application for requests. Changing profiling on tickets to ensure proper routing to the workgroups for support. Monitoring 2 Vendor/Partner queues and referring work to Vendors/Partners via Phone/Email, documenting pertinent information and following up until issues are resolved. Responsible for completing proactive daily reports and making updates to avoid future escalations. Processing and escalating Customer Surveys to heighten customer satisfaction. Also, serves as an escalation contact or Point of Contact when supervisor is out of the office for the internal Unify ACD Agent Helpdesk. Tracking each change, update, and support request with the proper information for historical data for monthly/yearly tracking.Systems and Skills Requirements:• Knowledge of Microsoft Outlook email used to monitor and process for incoming workload• GSI.flow service ticket system used to monitor and process for incoming workload• US SAP system configuration: very specific commands associated to support provided• Access to SIRA database for more administrative tasks• Microsoft Excel basic skills• Interworking with both Unify internal staff, third party vendors and external customers• Customer communications via phone and email• Follow up skills on requests coordinated with other groups• Data input • Data tracking• Proactive checking of defined configuration elements• Tracking of workload• Must be able to work independently with little to no supervision• Must have excellent work ethic• Must have exceptional attendance

Orono, Maine

This position is responsible for handling calls and serving as a primary liaison between clients and their external customers Answering calls with courteous soft skills and obtaining clear information about telephony issues and ensuring tickets are routed the correct groups for resolution. In some instances trouble shooting issues on the line with the customers with internet connections, Wi-Fi connections and resetting and/or configuring Unified Messaging voicemail accounts. Communicating with customers via email, sending helpful information in regards to their issues or request. Also, handling/resolving password reset tickets via SIRA/Remote Desktop Connection, for a Managed Service customer, IBM, during an influx of tickets during the New Year. • Serves as primary liaison between client and external customers, processing all incoming customer support requests. • Develops and maintains skills necessary to respond to a reasonable and appropriate number of customer support calls. • Handle incoming calls and incidents. • Follow proper escalation procedures for unresolved customer inquiries. • Maintain high level of customer acceptance as reflected by comments from the client, customers or quality assurance programs. • Maintain polite and professional composure while responding to customer service requests. • Maintain a cooperative and collaborative working relationship with co-workers. • Work within the selected schedule and maintain flexibility to change assignment or schedule, including additional hours, based on business needs. Contract operates 24/7. • Must consistently meet the metrics and key performance indicators established for the position. • Adhere to all safety, ethics, and security policies and procedures and all other NEXXLINX policies.

Orono, Maine

Skilled I-play agent committed to addressing customer concerns with speed, accuracy and professionalism. Handled incoming emails for issues or questions with accounts, memberships and /or digital downloadable games from various websites such as Pogo, iPlay Games, MSN Games, Yahoo Games, etc.. Assisting customers with account inquiry’s, technical issues with downloads, testing games to ensure known issues and billing issues. Experience developing and implementing innovative solutions to ensure customer satisfaction. Handled customer complaints, escalations, refunds and Better Business Bureau complaints. Also filled in as back up QA for 9 weeks. Completing audits on 12 to 13 agents, working one on one with agents providing feedback and action plans, record keeping the audit scores and statistics. • Handle incoming emails• Trouble shooting skills• Follow proper escalation procedures for unresolved customer inquiries. • Maintain polite and professional composure while responding to customer service requests. • Maintain a cooperative and collaborative working relationship with co-workers. • Work within the selected schedule and maintain flexibility to change assignment or schedule, including additional hours, based on business needs.• Must consistently meet the metrics and key performance indicators established for the position. • Adhere to all safety, ethics, and security policies and procedures and all other NEXXLINX policies.

Orono, Maine

Practiced chat agent, assisting customers via chat with their EA Games Accounts and purchased games. Primarily for the 2011 Battlefield 3 launched. IT trouble shooting with multiple operating systems, assisting with account inquiries, billing issues and registration code/key issues. Moving on to floor support to assist the supervisors in helping new employees with questions and escalations.• Handle incoming chats• Trouble shooting skills• Provide support and problem solving skills for new agents and customers• Issue registration key/codes to existing customers• Supports customers with online billing and account issues.• Assist with new employees explaining processes clearly and efficiently• Assist supervisors/management with escalated chats• Follow proper escalation procedures for unresolved customer inquiries. • Maintain polite and professional composure while responding to customer service requests. • Maintain a cooperative and collaborative working relationship with co-workers. • Work within the selected schedule and maintain flexibility to change assignment or schedule, including additional hours, based on business needs.• Must consistently meet the metrics and key performance indicators established for the position. • Adhere to all safety, ethics, and security policies and procedures and all other NEXXLINX policies.

253 Main Road, Brownville, Maine 04414

Primarily worked as a short order cook preparing pizzas, sandwiches, salads and fried foods, while maintaining a clean and safe work environment. Restocking the walk in refreshments cooler, vegetables, meats, sauces and pizza dough for the next shift/next day all the while using the FIFA (first in first out) method. As the cashier we were responsible for replenishing the various coffee dispensers, keeping the floor, shelves and counters clean, stocking the sugars, creamers, cups and lids and stirring straws. Recorded all cash register sales and deposits during the assigned shift. Completing an inventory of all tobacco products and lottery tickets and cashing out the register at the end of shifts. Greeting customers and assisting with them with locating an item and/or placing an order for the cook.• Maintained clean work stations• Greeted customers and provided friendly atmosphere• Handled cash register sales and deposits.• Routinely handled as many as 50-100 customer contacts a day with no complaints.• Quickly and efficiently prepared customized food orders for customers using the company's quality assurance guidelines• Manages daily activities including, operating grill, deli and sometimes cashiers' service station• Answered phones, took orders and fulfilled customer requests• Followed food, health, and safety procedures at all times• Ensured all the food and service exceeded the quality and quantity standards of the customers and met the expectations established by the store• Cleaned and replenished supplies in the food preparation• Washed, sanitized, and stocked dishes, utensils, and cookware• Used time management skills in a fast passed environment by preparing multiple food orders • Consistently ensured that meals were prepared and served in a timely and proficient manner• Provided excellent customer service at all times• Set up or tore down station every shift, including sanitation and organization

169 Gilman Falls Ave, Old Town, Maine 04468

Line worker, working alongside a team creating bakery items such as cupcakes, muffins, cakes, whoopee pies, jelly rolls, etc. in enormous numbers. Worked on what is internally known and the New Line, Cake Line and the Old Line. Maintained a clean and safe work environment. Participating and reaching team activities and goals. • Coordinated line and machine changes for different product production• Adjusted and maintained operating equipment• Took and recorded temperature of food and food storage areas, such as refrigerators• Received and stored food supplies, equipment, and utensils• Maintained clean utensils to meet health and safety requirements• Supplied packaging materials to my assigned production line• Maintained a clean and clutter free work area in accordance with health and safety regulations• Transported completed pallets of finished product to freezers• Assisting new employee with training•Wash and disinfect kitchen area; set-up and break down work area

3 Main Street, Milo, Maine 04463

General management duties at Small Town Video, alongside a co-manager. Working with customer relations, record keeping, updating accounts and handling daily cash/credit card transactions. Daily operations including; follow up calls to customers, creating accounts for new customers, cleaning/organizing the store for good presentation, handling daily cash/credit transactions and assisting customers with requests. Researching movies in order to answer questions and/or assist customers in finding their ideal movies to rent or purchase. Working one on one with the owner creating marketing materials for advertising and brain storming ideas to better increase sales/business. Completing quarterly inventories of all products. • Professional customer service/soft skills• Record keeping skills• Handling all the daily cash/credit card transactions • Providing training and assistance to new joined cashier• Maintain monthly, weekly and daily reports of transactions• Marketing solutions• Maintain positive feedback with customers and co-workers• Handle inventory checks• Issue new accounts to new customers• Follow up calls to customer with late movies

24 West Main Street, Milo, Maine 04463

Started out as a waitress and then progressed into a prep cook. Greeted and seated new customers, provided a comfortable atmosphere for the customers, took orders, delivered food and prepared beverages. Cleaned floors and tables and set placements. Stocked and rolled silverware. Stock the sugars, creamers and jams that were on tables. Then changed positions to Prep Cook in the kitchen where I would cut vegetables and breads, place garnishes, set up stations for the Line Cook and Chef, prepare simple dishes such as salads, entrees etc., clean and organize stations, utensils and equipment, ensure all food and other items are stored properly and undertake basic cooking duties such as reducing sauces, parboiling food etc.• Greeted guests, took orders and served the same• Take orders and relayed the same to kitchen staff• Cleared tables and set them before and after the guests left• Prepared and mixed beverages as required• Hands-on experience in setting tables and placing decorations• Proven ability to communicate with kitchen staff, provide orders to customers, collect cash, and maintain proper accountability for orders and funds• Excellent skills in maintaining cleanliness and personal hygiene standards• Dedicated and meticulous – high level of accurateness and attention to detail• Explain various dishes on the menu to patrons and make recommendations• Prepare and stock the day’s ingredients for each station• Knowledge of the proper use of various cooking utensils• Assist staff in cleaning the kitchen and utensils• Ability to operate standard kitchen equipment• Maintain a clean and safe station• Time management •A team player with good communication skills• Able to adhere to the precise instructions of the head chef• In-depth knowledge of food processing and safety

High School, General Studies

Culinary Arts, Cooking And Related Culinary Arts, General