Independently compiled data, information, and documents as well as collaborated with external agencies to complete federal Prison Rape Elimination Act (PREA) audits and Community Supervision Center programming auditsAnalyzed and gathered data for statistics reports which were submitted to and used by management for department wide reviewsComposed E-mails and memorandums independently and from dictation, disseminated such to internal and external entitiesTrained Missouri Department of Corrections management and staff on computer systems and program proceduresBecame a subject matter expert on an elaborate client information databaseReceived written and verbal professional recognition from the Department of Corrections Deputy Director and Regional AdministratorHeld positions on multiple committees pertaining to the advancement of agency policy and procedureDetermined procedure and modifications with regard to modified agency directivesRecognized the need and took initiative to create much needed documentation on the functionality of an integral computer systemServed as liaison for Volunteers in Corrections and InternsScheduled Volunteer in Corrections and Intern trainingsOrganized and maintained Volunteer in Corrections and Intern files which included training documents, medical information, and other sensitive materialMaintained client information databasesManaged office funds generated through a contract of shared revenue with a vendorManaged credit card authorizations, tracked funds and purchasesCommunicated verbally and via written documents on a daily basis with inter and intra agency personnelSafely utilized GOV owned vehicles, maintained accurate travel logs, and utilized travel scheduling calendars

Accessed sensitive materials pertaining to protected client information and maintained elevated levels of confidentialityReviewed documents for proper clarity, grammar, spelling, and punctuationPrepared documents for signature and dissemination to internal and external entities including staff, courts, law enforcement agencies, and other Probation and Parole officesCommunicated extensively with external entities through verbal communication, E-mail, mail, and faxMaintained client files to include necessary documents in a manner which followed policyOrganized multi-tiered client file systemsGained competency in various computer software and systems quickly and efficientlyReceived the District Employee of the Month award within first six months of employment

Maintained inventory and maintenance logsComposed memos and training manualsOrganized office space and filesManaged customer service situations on a supervisory levelAdvised supervisory staff of employee performanceMaintained store cleanlinessOpened and closed the store independent of supervisionPrepared financial paperwork, delivered deposits to bank, counted registersTrained and advised employeesMaintained store equipment including registers, hand-held scanners, printers, and fax machinesAided in scheduling employees based on their requirements (time off, desired hours) and corporate protocols (breaks, available hours)Communicated inventory needs and ordered supplies

Scheduled, managed, and performed property rehab project to meet mandatory 11-month deadlineMade purchasing decisions to stay within client’s budgetOrganized equipment, supplies and delivery dates

Worked as an independent contractor while husband was deployed overseasManaged full schedule of multiple clients, performing pet care in their homesAdministered medications and maintained habitats

Communicated human and animal health and safety needs with other employeesEffectively assigned and delegated tasks to part-time employees to streamline efficiency of office personnel and medical staffWas responsible for the safe and legally compliant storage of controlled substances such as ketamine, xylazine, buprenorphine, morphine, etc. (full list available upon request)Identified areas of strength among part-time employees and assigned tasks based on their strengths, and helped to establish this method of task delegation as a best management practice throughout the clinicCreated equipment maintenance and training protocols and instruction manualsCommunicated verbally via phone as well as in personInteracted with clients of varying backgrounds and emotional states, concisely interpreting for them information such as prognosis from the veterinary staff, appointment scheduling to match the veterinarian of their choosing, pharmaceutical prescriptions, and other informationScheduled appointments and harvested medical and client records utilizing Infinity computer softwareProvided food and medications to large and small animals including canines, felines, equines, and bovinesPerformed laboratory tests using Abaxis blood evaluation equipment, microscopy, refractometers, Witness tests, and urine analysis strips, independent of supervisionAided in surgical procedures by maintaining a sanitary surgery environment, collecting necessary equipment, and monitoring patient statusAdministered intramuscular and subcutaneous injections to small and large animals including canines, felines, equines, and bovinesUtilized techniques in phlebotomyMaintained sanitation standards for animal enclosure, treatment, and surgery areas

Operated a reception desk, recording critical data for clients and patients in an orderly and organized mannerWorked interpersonally with customers and established a repeat clientele baseAssisted in examinations and medication administration of small animals including canines, felines, rodents, and reptilesPerformed laboratory tests for such conditions as bladder infections, parasites, blood conditions, and dermal infections using Abaxis blood evaluation equipment and microscopyFilled and monitored prescriptions for patients and communicated their safe and effective application with the clientOperated radiography equipment with a variety of species, including canines, felines, small rodents, and reptiles independent of veterinarian supervisionExperience with applications of phlebotomyUtilized Snap and Well tests to determine overall health of patientsUsed Companion laser therapy technology in multiple species of patient