Mallory Howe Email & Phone Number

Queens, NY

New Hyde Park, NY

• Responsible for scheduling both routine and urgent surgeries at multiple facilities for all seven physicians in the practice
• Keep each doctor’s calendar up-to-date and completely organized in order to avoid future conflicts and adapt more quickly to last-minute schedule changes
• Communicate closely with patients every step of the way, ensuring their questions and concerns are addressed and they are as comfortable as possible
• Organize clear and thorough packets for every surgical patient, outlining all pre-operative instructions and/or restrictions
• Ensure each patient has the correct pre-operative testing arranged and carried out in the appropriate window of time
• Verify each patient’s insurance coverage, determining whether prior-authorization is required, and sending all pertinent records and documentation to secure the authorization

New Hyde Park, NY

• Answered up to 4 phone lines in a timely, cheerful manner, usually serving as the first point of contact for patients, both existing and new to the practice
• Kindly respond to existing and prospective patients’ inquiries, grasping their needs, and if necessary, transferring them to the proper staff member for further assistance
• Register new patients and update demographic information on all existing patients
• Take detailed messages for all physicians, allowing them to easily triage their inboxes and make well-informed call-backs
• Accommodate patients as much as possible when scheduling their office visits, while adhering to the different pre-determined appointment guidelines for all seven physicians

Westbury, NY

• Engaged all customers in a warm and friendly manner in order to convey the company’s customer service initiatives
• Maintained a solid knowledge of the food and beverages, including preparation techniques, so as to assist each guest in selecting menu items that reflect their unique tastes, dietary restrictions, and allergies.
• Helped colleagues during peak hours to promote teamwork and guarantee outstanding service
• Responsible for keeping the table area comfortable, thoroughly cleaned, and fully stocked throughout the shift
• Effectively helped to train in-coming employees by teaching them ways to up-sell new or premium menu items, how to manage their time during hectic hours, and how best to quickly prioritize their tasks
• Responsible for processing cash and credit payments correctly throughout the shift, ensuring guests receive the correct change and that all checks are paid in full

Great Neck, NY

• Assisted in answering phone calls and scheduling various appointments
• Took messages with ample detail to ensure quick and informed call-backs
• Provided error-free data entry, and reviewed and processed invoices
• Processed incoming mail and/or data in a timely fashion
• Maintained necessary office supplies and accurate distribution lists for memos and emails

Bayside, NY

• Greeted customers and informed them of approximate wait times
• Coordinated the waiting list, and booked and confirmed reservations
• Escorted guests to the tables in a timely and friendly manner
• Answered customer inquiries regarding menu items and preparation
• Coordinated and hosted children’s birthday parties and class trips
• Fielded phone-in and walk-in takeout orders and ensured that every item was included and prepared correctly

Bachelor'S Degree, Philosophy

Philosophy Ba