• Responsible for scheduling both routine and urgent surgeries at multiple facilities for all seven physicians in the practice• Keep each doctor’s calendar up-to-date and completely organized in order to avoid future conflicts and adapt more quickly to last-minute schedule changes• Communicate closely with patients every step of the way, ensuring their questions and concerns are addressed and they are as comfortable as possible• Organize clear and thorough packets for every surgical patient, outlining all pre-operative instructions and/or restrictions• Ensure each patient has the correct pre-operative testing arranged and carried out in the appropriate window of time• Verify each patient’s insurance coverage, determining whether prior-authorization is required, and sending all pertinent records and documentation to secure the authorization

• Answered up to 4 phone lines in a timely, cheerful manner, usually serving as the first point of contact for patients, both existing and new to the practice• Kindly respond to existing and prospective patients’ inquiries, grasping their needs, and if necessary, transferring them to the proper staff member for further assistance • Register new patients and update demographic information on all existing patients• Take detailed messages for all physicians, allowing them to easily triage their inboxes and make well-informed call-backs • Accommodate patients as much as possible when scheduling their office visits, while adhering to the different pre-determined appointment guidelines for all seven physicians

• Engaged all customers in a warm and friendly manner in order to convey the company’s customer service initiatives • Maintained a solid knowledge of the food and beverages, including preparation techniques, so as to assist each guest in selecting menu items that reflect their unique tastes, dietary restrictions, and allergies. • Helped colleagues during peak hours to promote teamwork and guarantee outstanding service • Responsible for keeping the table area comfortable, thoroughly cleaned, and fully stocked throughout the shift• Effectively helped to train in-coming employees by teaching them ways to up-sell new or premium menu items, how to manage their time during hectic hours, and how best to quickly prioritize their tasks • Responsible for processing cash and credit payments correctly throughout the shift, ensuring guests receive the correct change and that all checks are paid in full

• Assisted in answering phone calls and scheduling various appointments• Took messages with ample detail to ensure quick and informed call-backs• Provided error-free data entry, and reviewed and processed invoices• Processed incoming mail and/or data in a timely fashion• Maintained necessary office supplies and accurate distribution lists for memos and emails

•Greeted customers and informed them of approximate wait times•Coordinated the waiting list, and booked and confirmed reservations•Escorted guests to the tables in a timely and friendly manner•Answered customer inquiries regarding menu items and preparation•Coordinated and hosted children’s birthday parties and class trips•Fielded phone-in and walk-in takeout orders and ensured that every item was included and prepared correctly