Mallory Potts Email and Phone Number

Varsity Women's Assistant Coach

(Senior primary care sector, formerly Iora Primary Care)• Served as Team Lead for Phoenix market, entailing: acting as float health coach, patient scheduling, chart preparation and maintenance, coordinating with insurances via phone and online portals to complete referrals and prior authorizations (Availity, Cover My Meds, etc.) retrieving information from medical records to improve chart documentation, patient communications, and direct patient care alongside physicians.• Coached group of 40+ team members in techniques necessary to complete tasks for Health Coach role via weekly meetings.• Collaborated with other leaders and clinic managers to streamline workflows, improve care team processes, and achieve quality goals collectively.• Coordinated market-wide projects to improve patient care outcomes, utilized database reports to track and analyze key performance indicators, communicate trends and areas of opportunity with managers to improve quality and HEDIS scores.• Served as remote operations assistant, entailing: operating incoming patient phone line, sending and retrieving medical records (30+ requests per day), maintaining HIPAA compliance, coordinating patient prescription needs (60+ calls per day), communicating with pharmacies, insurance companies, patients, and specialists via phone, fax, and email.

• Orchestrated and executed rowing practices, races, and off-season training programs, optimizing athlete performance and skill development.• Promoted sportsmanship values among athletes by setting expectations in alignment with Arizona State University, Arizona Collegiate Rowing Foundation, and City of Tempe.-Championship results: 2022 WIRA Championship: W2- 1st place, MNLt4+ 1st place, WNLt4+ 1st place, M2- 3rd place 2022 ACRA Championship: WN8+ 8th place, MN4+ 9th place

• Provided lifestyle behavior change guidance via monthly phone calls, inbound and outbound in a call center setting.• Encouraged program participation through motivational interviewing, SMART goals, and reassurance.• Maintained detailed records to reflect patient goals, progress, and barriers to success.• Initiated referrals for internal programs based on patient needs, i.e., smoking cessation support.

• Developed and implemented comprehensive group training fitness program from concept to completion.• Oversaw 30+ fitness class instructors including schedules, logistics, payroll, performance review, and hiring.• Organized and edited onboarding manuals, multimedia visual aids, and other educational materials for staff members.• Built and maintained professional relationships with vendors and suppliers.• Led community outreach and marketing projects as representative of the company.

• Enhanced youth program outcomes by implementing creative and engaging activities in alignment with the mission of Boys & Girls Clubs of America.• Maintained and updated documentation for memberships, events, and activities.• Trained and supervised team of support staff, fostering positive environment for all employees and members.• Maintained relationships with local organizations to expand access to social and community services.

• Implemented sales protocols to gain and maintain personal training client base.• Developed and implemented training and nutrition programs for clients based on assessed needsand goals.• Led group training program, including: developing daily workouts, engaging members duringclasses, maintaining and increasing program enrollment.• Assisted Personal Training Director in overseeing performance and sales quotas.

Head Master's CoachMiddle School Program CoachNovice Women's Assistant CoachVarsity Women's Assistant Coach