Mallory Wright Email & Phone Number

• Conducting audits on complaints to maintain data integrity.
• Analyzing, correcting and interpreting complaint data comprehensively.
• Monthly evaluation of complaint handling staff's work.
• Actively participating in two committees: the Social Committee and the Diversity and Inclusivity Committee.

• Managed live interactions via telephone and online chat with customers and complainants.
• Assessed and updated multiple complaints daily.
• Executed tasks within timed parameters.
• Managed and updated complaint files while engaging with stakeholders.

Ottawa, Canada Area

• Tutored young adolescents to improve upon their creativity and written English language skills.

Ottawa, Canada Area

• Managed all communication channels, including the company's main telephone and online chat lines in both French and English, along with handling company email correspondence.
• Coordinated cruise schedules and other appointments for customers and company events, offering pertinent information to both customers and employees. Developed and maintained essential tracking documents, physical.
• Demonstrated proficiency in time management, multitasking, attention to detail, and maintaining composure in high-pressure situations.

• Led initiatives to cultivate a dedicated following and broaden audience engagement via social media channels and website updates.
• Crafted and disseminated compelling content.
• Collaborated with external stakeholders.
• Generated content for articles, posts, and promotional materials to support advertising and marketing efforts.
• Orchestrated social media event planning and scheduling using Hootsuite management software.
• Developed persuasive pitches, press releases, and branded communications to update press, retail partners, and online audiences on the brand's latest developments.

• Converted and reformatted diverse written materials using Microsoft Office and Adobe Acrobat Reader, enhanced accessibility and organization of documents.
• Prepared informational materials for colleagues going on accreditation trips.
• Executed various administrative office tasks such as managing office supplies, photocopying, collating documents, and formatting content for presentations.

Ottawa, Canada Area

• Called Alumni and parents of Carleton University students to update contact information and ask if they are interested in giving to one of the university’s funds.
• Created goals and used strategies to deal with rejection and persuading the individual on the phone to give.
• Consistently awarded highest overall sales per month out of all the University's callers. Promoted from Beginner and Intermediate caller to Leadership caller where I was entrusted with the accounts of the University's.

Ottawa, Canada Area

• Conducted comprehensive research.
• Developed and refined written and visual content based on research findings, as well as generating creative material for website updates, projects, and events.
• Utilized scanning, uploading, photocopying, and software formatting to digitize a range of documents and media, facilitating accessibility and organization of departmental resources.
• Designed and implemented a new organizational system for managing gifts and supplies within the Department of Alumni and Donor Relations, enhancing efficiency and accessibility for departmental staff.
• Managed the creation and distribution of hundreds of new alumni email addresses, online profiles, and library cards in response to requests, ensuring timely and accurate delivery of services to alumni.

Ottawa, Canada Area

• Worked the front desk and reception for the office. Performed pre-screening for interviews with the managers of the office by telephone and in person.
• Called candidates that were offered the job to ask for their confirmation and to set up training.

Peterborough, Canada

• Operated a cash register and POS for cash and credit card transactions.
• Stocked and replenished merchandise according to store merchandising layouts as well as cleaned and organized the store including checkout desks and displays.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Handled all customer relations issues in a gracious manner in accordance with company policies and demonstrated integrity and honesty when interacting with guests, team members and managers.