Mallory C. Email & Phone Number

California, United States

Remote

Santa Rosa, California

Program and project management of over 70 fiscally sponsored nonprofit projectsNew employee onboarding, payroll set up, payroll processing with ADP WorkforceNowNew state onboarding; setting up tax IDs in any states we have employees, updating rates and filing quarterly returnsMaintaining charitable status in all 39 states in which it is requiredSocial media and website management, engagement analysis, and development of new promotional materials Oversaw and helped develop a new project portal as an access point of information for our clients Monthly reporting and auditing of projectsCRM implementation and trainingFinancial setup and oversight, including PayPal, GoFundMe and Open CollectiveMaintaining compliance with CA state AB5 laws and nonprofit regulationsDatabase organization and managementCreating systems and processes to improve process flow for a rapidly growing organization

San Francisco Bay Area

Working with our partners to manage and launch over 250 experiences in four international markets.Development and implementation of processes to improve flow from ideation to live launchOnboarding luminaries to our site and to our partners' sitesWorking to coordinate and fulfill experiences to ensure success and customer satisfactionManagement of contracts and payment schedules for our vendors

San Francisco Bay Area

Account management for Luminaries/Vendors selling through IfOnly’s ecommerce marketplaceOnboarding new Luminaries and working with them to create, develop, and review listings to launch on IfOnlyDeveloping and executing an ongoing sitewide audit of experiences, including updating, removing, and optimizing experiencesGrow strategies for setting Luminaries up for success, including how to set up self teaching through our online portal through video tutorials and thorough FAQ sectionsAnalysis of social media effectiveness, developing new social media growth strategiesComparative analysis of IfOnly and competitor ecommerce experience marketplaces to improve Luminary and Customer experience, working with web development team to implement improvementsCoordinating Luminaries and experiences selected to be featured by World Of Hyatt partnership and World of Hyatt marketingTroubleshooting any issue that arise with Luminary accounts; including coordinating events, reconciliation of orders, updating account information

Personally have responsibility for over 80 Premier clients, handling all membership issues, including developing their profiles and hand selecting opportunitiesAdditionally responsible for over 700 senior accounts of members on our platformTroubleshoot any problems that arise with their memberships, including cancellations and billing issuesHitting daily goals for proactive client outreachInitiated SalesForce projects to ensure team efficiency Training and development of fellow staff to build strong teams

Novato, Ca

Introduced over 1,000 new executive members to the platformHandled all member issues, including cancellation requestsConsistently earned high survey scores in member satisfactionHelped to implement company-wide changes in efficiency, including SalesForce reports and auditsManaging distribution of executive branding assignments to our branding staffTraining and development of felling staff to build strong teams

Bachelor Of Arts (B.A.), Art History, Architecture, Compartive Literature, French

Graduated cum laude Studied abroad in Hangzhou, China for summer 2010 for a course in 17th century Chinese painting and culture Other.

Associate Of Arts (A.A.), Liberal Arts And Sciences

Cosmetology License, Cosmetology