Marissa Schneider Email and Phone Number

I’m a dynamic leader with a proven track record of customer experience management, B2B + D2C sales, and operational excellence. My diverse skillset is in service to the creation and maintenance of mission-driven initiatives that support holistic sustainable development.I’m currently the Customer Service Manager at Durham Exchange Club, Inc. My primary responsibility is developing the customer service department while providing operational leadership and strategic vision to the executive team in support of DECI’s mission to help adults with disabilities optimize their employment potential. Client service funding primarily comes from kitting, production, and logistics work with diverse customers; I directly manage one of the largest accounts, JUUL Labs. I achieved my RCRA Hazardous Waste Generator, DOT Hazardous Waste Transportation, and Red Cross First Aid certifications while implementing the org’s first CRM software, managing department efficacy, upholding and developing ISO-backed customer service systems, and coordinating multi-departmental projects.In the preceding 5 years, I played a key role in building a customer community, improving client relations, and boosting sales revenue at East Fork, a certified B Corp dinnerware manufacturer. I was promoted 4 times throughout my tenure. My primary professional background is customer experience but I worked with B2B sales, UX, and social media management during this time as well. I served as a brand personality at nationwide sales, events, and social media marketing campaigns.Before that, I studied Sustainable Development with a focus in community, regional, and global planning at Appalachian State University. I minored in Anthropology and achieved my Permaculture Design Certificate. The dedication I bring to my work guarantees an elevated brand identity, sparkling customer satisfaction, boosted engagement, and profit growth. I'm client-obsessed and will do whatever I can to ensure a seamless experience from start to finish, because I know how exponential the payoff can be for both businesses and clients when a champion of the customer experience takes the reins.Technical proficiency in Shopify, Salesforce, Zendesk, Zoho Desk, Shiphero, ShipStation, Google Suite, Microsoft Office, HarrisData, Klaviyo, MailChimp, Greenhouse, Lattice, ClickUp, Trello, 3CX, Olark, Later, Slack, Spotify, LinkedIn, Facebook, and Instagram.Sister to three brothers, friend, partner, and dog-mom. Former farmer. Creating and surfskating in my spare time.