Sr.Iam Enginer
Current• Working on end-to-end ownership of customer issues, including initial troubleshooting, root cause analysis, and issue resolution, consistently exceeding customer expectations in response quality and timeliness.• Acting as a key point of contact both internally and externally, ensuring customer matters were resolved efficiently and effectively to enhance overall customer experience.• Gained experience in complex implementation and integration in production environments, ensuring smooth deployment and functionality.• Installed and configured OKTA’s AD Agent for seamless integration with Active Directory, enhancing identity management processes.• Supported User Lifecycle Management in Identity Management (IDM), including user account creation, updating resources, account activation/de-activation, enable/disable, and account deletion.• Configured and Implemented Single Sign-On (SSO) for 200+apps using different SSO standard protocols like SAML, WS Federation, and OpenID Connect (OIDC) protocols.• Worked on migrating SSO applications from one-login IDP to Okta IDP.• Implemented OKTA Group rules and birthright provisioning of users into downstream applications • Collaborated with application and business stakeholders to resolve roadblocks during the design and deployment of identity solutions.• Configured and managed Latest tech enabled Multi-Factor Authentication (MFA) policies and factors (e.g., Okta FastPass, YubiKey, Windows Hello etc.) which are Phishing Resistant to secure application access.• Developed New Okta Workflows as required to automate Identity and Access management.• Developed and maintained technical documentation like Lucid Charts, confluence etc.; related to the Okta platform.• Worked API based implementation and Creating Custom web pages for customer application.• Worked on Implementing device-based policies to enhance security.• Worked on Okta IGA to simplify end user experience with access management.