Matthew Mccormack Email & Phone Number

El Segundo, California

- Mac OS X 10.6 / 10.7 / 10.8 / 10.9 / 10.10 / 10.11- Apple Certified Mac Technician (ACMT) 10.10- Apple Certified Support Professional (ACSP) 10.10 / 10.11- Windows Server 2003 / 2008 / 2012- Microsoft Certified Support Technician (MCTS)- Windows 7 / 8 / 8.1 / 10- Microsoft Office 365 Administration- Microsoft Office 2007 / 2010 / 2013 / 2016- Microsoft Office for Mac 2004 / 2008 / 2011 / 2014 / 2016- Labtech Scripting and Administration- Diagnose, troubleshoot & resolve any/all issues

• Windows 2008 R2 Server Support • Help Desk Support for PC & Mac• Linux Administration (CentOS / Ubuntu)• Private Branch Exchange (PBX) - Asterisk / Elastix / FreePBX• Created & Improved the Call Flow for the Call Center• Installation, configuration & deployment of PC’s and Mac’s• Installation of Windows Deployment Server• Creation & Maintenance of Windows Images for deployment• Implementation of Group Policy for Roaming Profiles• Implementation of Distributed File System (DFS) for Load Balancing• Documented process for binding Mac’s to the domain• Client PC software upgrade & maintenance / Windows 7 PC’s to Service Pack 1• Recommendations for Hardware & Software Updates• Installation of hardware, software, updates and network infrastructure• Troubleshooting / Resolving issues with hardware & software installations• Scripting software installations for automatic deployment• Configuration & Support of email on iPhone / Android / Blackberry

• Installation, configuration & deployment of PC’s• Installation of hardware, software and network infrastructure• Troubleshooting / Resolving issues with hardware & software installations• Asset Management, Time Management, Backup Management• Scripting installation software for automatic deployment• Customer Service / Customer Support for PC & Mac• Blackberry / iPhone Support• Microsoft Outlook / Entourage email support

Torrance, Ca

• Generate PV&V test plans, procedures, and reports for new and existing products per product release schedules and/or management planning timelines.• Design, implement, and document requirements for new PV&V test tools as needed.• Develop, propose, and execute infrastructure improvements relative to PV&V requirements driven by new Product Test Plans.• Process and analyze raw data per acceptance criteria for PV&V documentation.• Suggest and implement improvements to engineering development teams and marketing relative to design improvements, bug fixes, and overall device use. • Solid technical understanding of competitive GPS receivers.• Train and supervise co-workers on assembling all proprietary products with hands-on training. • Developed instructional assembly / troubleshooting documents to increase employee understanding and reduce rework times.• Troubleshoot and repair fielded units with turnaround times of approximately 2-3 days. • Implemented a bar-coding system as a means of tracking inventory and current status of unit.• Implemented temperature test program for environmental chambers for testing in extreme temperature conditions.