* Formalized & implemented key performance metrics for performance tracking* Closely work with marketplace labs(3PL) and ensuring seamless operations and timely deliveries* Developed exhaustive product roadmap for process improvement * Diagnostic RCA leading - Handle end to end investigation of cases: Running a deep dive Root Cause Analysis by interviewing with multiple parties / stakeholders and drawing up a precise Corrective and Preventive Action Plan*Identify work process improvements and issue prevention

* Developing trust relationships with a portfolio of major clients.* Acquiring a thorough understanding of key customer needs and requirements* Ensuring seamless operations and timely deliveries.* Serve as the link of communication between key customers and internal teams* Working with product design and application, logistics, operations, and marketing.* Prepare regular reports (ON EXCEL) of progress and forecasts to internal and external stakeholdersusing key account metrics

• Drive Seller Efficiency, Customer Seller Index, Alignment with Category Team’s guidelines• Providing end to end business solution to the sellers and advised marketing strategies implementation to strengthen business growth and e-commerce performanceCycle Activities planned and managed• Responsible for reviewing the market conditions and identifying opportunities for campaigns, services and distribution channels to enhance sales.• Encourage Sellers for better promotions & deals , Sales Generation, Seller Investment, Improve order flow, Ensure smooth transactions of the products within the specified terms & policies• Inventory Monitoring, Approaching competitor seller + brand and close them as an account• Increased sales volumes negotiated• Sales/promotion plan executed in line with budget and taking resources into account.• Vocation for catalogue improvement and filling brand assortment, Deadlines met

Account Management: • Working for various clients and managing the corporate vertical • Managing and building relationship with existing accounts - Reliance India, Hindustan Unilever Limited, Ernst & Young, more.Business development:• Generating new clients, through cold calling and • Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition• Handling customer queries and failed order on a day to day basis and explaining the content within TAT Renewal Programs:• Working on different scheme for renewal programs and branding of MagazineMall.in• Coordinating with Logistics, Procurement, Research and Creative teams in the agency for deliverables of external stakeholders Initiative Taken: • Leading online Customer Satisfaction Survey 2012-13 & 2013-14 (MagazineMall.in) Accountability: Data Management, conducting surveys, assimilation and detailed analysis of responses. • Leading Referral program to achieve team goals

Farm duties with academic achievements • Conducting social awareness sequencer done market research on human behavior • Done script writing for different shows, jingle and anchored the show as a RJ • Made a documentary in Rishikesh changing as a yoga industry Name :“Yoga: mirror image of Rishikesh” • Work as a Director and a script writer in a documentary (SAFAR) story of a chaiwala.