Mamta Singh Email & Phone Number

14+ Years of professional software engineering experience in Production and Application support in Infosys Technologies.Strong client management as well as team management exposure Managed both Offshore and Onshore team, leading to seamless delivery to the clients.Hands on experience in technologies like UNIX, Oracle, SQL Developer, MongoDB, Putty, WinSCP, Filezilla, ServiceNow Tool, pm5 remedy ticketing tool. Proficient in analyzing client's business process and delivering the accurate solution to incorporate the same business logic in software product.Involved in error tracking and troubleshooting complex product issues using various debugging techniques.Proficient in deployments of bug fix and change requests.  Hands on experience in ITIL process.Experience in GIT, UAT Testing, SIT Testing, Basic Cloud, Azure. ITIL v3 FoundationClient Details: Deutsche Bank & Bank of America•Responsibilities: (Team Lead)• Analyses on Production defect fixes and resolving customer issues. • Managing a team size of 12. Guiding and coaching them in daily activities.• Resolves tickets within the stipulated time with high quality. • Works on maintenance releases to fix defects. • Support all server and maintenance activities like modification, upgrades. • Ability to write document for project purpose. • Deploys code into non-production regions and performs UAT testing • • Reports status to Client Manager. • Run small to medium complex issues independently with guidance as needed. • Assisting the teammates as and when needed and guiding the team to resolve the issues on time. Attending the weekly and daily calls with Client. • Making configuration changes of services• Alert monitoring.• Deploying jar files to the production servers• Taking care of disk space utilization of each production server• Checking of daily database backup.• Deploys code into non-production regions and performs smoke testing.• Involved in Incident Management, Problem Management and Change Management.• Assisting the teammate as and when needed and guiding the team to resolve the issues on time.• By using Tibco tool, monitoring the severs’ Health checks and reporting to various teams based on the issue and performing the troubleshoot actions for known issues. • Hosting Bridge calls for Major Issues Technologies Used: Unix, SQL Developer, Oracle 11g, Putty, WinSCP, ITIL, Incident Management, Service Now, Ansible Jobs, Change Management, Release Management, Autosys Monitoring Tool and TIBCO Monitoring, Handling ansible job,

Listed skills include Test Planning, Project Planning, Regression Testing, Manual Testing, and 26 others.

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