Nancy Desai, Itil, Csm, Acp, Salesforce Email & Phone Number

Framingham, Massachusetts, US

Dallas, Texas, US

• Support the Business Systems strategy to meet organization goals and objectives, and to improve the quality of service it delivers to business users.
• Understand user requirements and ensure solutions are suitably assured and of quality of Salesforce and Mulesoft applications.
• Identify, manage and seek to resolve issues against business requirements, drive troubleshooting sessions
• Responsible for quality of solutions delivered, ensuring that appropriate development standards are maintained and followed, including compliance with information security and data governance standards.
• Use Agile methodologies to maintain a strong focus on delivery priorities, accountable for delivery of projects, and swiftly responding to changing requirements.
• Lead Scrum meetings and resource planning.

Westlake, Texas, US

• Responsible for overseeing all task activities assigned to the Scrum team are performed in a timely manner with minimal technical debt, while maintaining the highest quality of performance.
• Practicing SAFe methodology for all agile efforts
• Interfaced with client personnel to create strong, lasting relationships with stakeholders
• Lead 3 concurrent remote Scrum teams to perform planning, development and testing on large software development, implementation and integration projects.
• Conducted all Scrum ceremonies, including sprint planning, daily scrum meetings, sprint retrospective and client demos.
• Interfaced with product owners on an active basis to manage product backlog and sprint activities.

Chiyoda-ku, Tokyo, JP

• Function as Agile coach to create/update processes and procedures from a Waterfall methodology.
• Responsible for moving projects and creating processes across the various areas/silos of the IT organization.
• Ran 3 concurrent SCRUM teams to achieve delivery goals.
• Practiced SAFe methodology for all agile efforts.
• Managed risk and escalated, if needed, to upper management.
• Worked with internal and external customers to identify goals and finalize project plans.

Dallas, Texas, US

• Manager, Digital Service Delivery, 2017-2019
• Oversee completion of digital projects involving multiple business units and third-party vendors for numerous clients.
• Define client deliverables, identify issues, develop solutions and deliver high quality results within budget and time requirements.
• Create delivery and support plans for implementing appropriate information technologies.
• Subject matter expert for new client implementation by communicating expertise and knowledge to management.
• Upsell incremental revenue by building a consulting relationship by assessing client needs and recommending digital solutions.

• Analyst, Business Systems, 2009-2011
• Manage technology and business intelligence projects for a $6B provider of heavy building materials, market mining, manufacturing cement, aggregates, sand and clay to produce concrete, asphalt, concrete pipe, precast.
• Lead remote field server reduction and standardization programs for 380+ servers.
• Collaborated with senior leadership regarding design management and implementation strategies.
• Analyzed and optimized program design costs and reduced overhead.
• Liaised with technology teams on applications retirement and migration.

North Bethesda, Maryland, US

• Designed telecommunications system and internal network and provided troubleshooting of network and server issues.
• Installed and configured new workstations, software addition, access and security.
• Organized and implemented remodeling projects.
• Resolved customer complaints and ensured 100% customer satisfaction.
• Created documentation and training guidelines for new employees.

Associate Of Science - As, Technology, Networking And Cybersecurity

Bachelor'S Degree, Data Science