Nancy Desai, Itil, Csm, Acp, Salesforce Email & Phone Number

Framingham, Massachusetts, Us

Dallas, Texas, Us

• Support the Business Systems strategy to meet organization goals and objectives, and to improve the quality of service it delivers to business users.• Understand user requirements and ensure solutions are suitably assured and of quality of Salesforce and Mulesoft applications.• Identify, manage and seek to resolve issues against business requirements, drive troubleshooting sessions• Responsible for quality of solutions delivered, ensuring that appropriate development standards are maintained and followed, including compliance with information security and data governance standards.• Use Agile methodologies to maintain a strong focus on delivery priorities, accountable for delivery of projects, and swiftly responding to changing requirements.• Lead Scrum meetings and resource planning.• Ensure that development activity aligns with technology standards, principles, architecture roadmaps, service management standards, and customer experience framework. • Promote resilience and responsiveness in the organization by being open and honest about challenges, and the actions required to address unexpected developments.• Build knowledge, capacity and capability within teams, promoting a culture of continuous improvement.• Responsible for acquisition and management of talent within team, ensuring appropriate blend and breadth of skills aligned to current and future technology roadmaps.• Ensure that financial impact is considered at each stage, including TCO while adhering to the PMO framework and standards.

Westlake, Texas, Us

• Responsible for overseeing all task activities assigned to the Scrum team are performed in a timely manner with minimal technical debt, while maintaining the highest quality of performance.• Practicing SAFe methodology for all agile efforts• Interfaced with client personnel to create strong, lasting relationships with stakeholders• Lead 3 concurrent remote Scrum teams to perform planning, development and testing on large software development, implementation and integration projects.• Conducted all Scrum ceremonies, including sprint planning, daily scrum meetings, sprint retrospective and client demos.• Interfaced with product owners on an active basis to manage product backlog and sprint activities.• Removed obstacles and manage risks to enable team efficiency and effectiveness.• Ensured all scrum activities are tracked and kept up-to-date and reported on a daily basis.• Applied scrum estimation techniques to software development efforts • Strong leadership and organizational skills with excellent communication (written and verbal), time management, project planning, people and team building skills.

Chiyoda-Ku, Tokyo, Jp

• Function as Agile coach to create/update processes and procedures from a Waterfall methodology. • Responsible for moving projects and creating processes across the various areas/silos of the IT organization.• Ran 3 concurrent SCRUM teams to achieve delivery goals.• Practiced SAFe methodology for all agile efforts.• Managed risk and escalated, if needed, to upper management.• Worked with internal and external customers to identify goals and finalize project plans.• Collaborated with data teams in analyzing API data to determine values and organization into internal private equity software.• Ensure all work effort is captured in TFS and JIRA while improving reporting to meet all departmental needs.• Utilized Tableau dashboards to analyze fund of fund numbers to report on transactions, values, and demand. • Collaborate with App Dev leads and stakeholders to develop high level architecture and solution design.• Monitor IT project performance and provide C-level leadership project performance metrics.• Create reporting processes to ensure projects were managed within budget.• Managed QA team as well as integrate their work into TFS.• Managed capacity planning of development resources to meet project deadlines.• Design IT project plans, manage risk, follow/establish audit process, and ensure program execution is on time and within budget.• Capacity planning for all of the IT organization in regards to projects and daily IT deliverables.• Identify project requirements and determine project scope; ensure the development of technical specifications for the development teams.• Work along with development organization to facilitate sprint and release planning.• Ensure all operational and support teams have the needed artifacts for smooth operations and production support.

Dallas, Texas, Us

Manager, Digital Service Delivery, 2017-2019• Oversee completion of digital projects involving multiple business units and third-party vendors for numerous clients. • Define client deliverables, identify issues, develop solutions and deliver high quality results within budget and time requirements.• Create delivery and support plans for implementing appropriate information technologies.• Subject matter expert for new client implementation by communicating expertise and knowledge to management.• Upsell incremental revenue by building a consulting relationship by assessing client needs and recommending digital solutions.• Lead client functionality presentations and collaborate with sales and marketing staff.• Oversee end-user services, help desk and technical support services; manage large data import for new and existing customers.Delivery Manager, Digital Services, 2012-2016• Managed projects for the American Heart Association, Heart Rhythm Society, American College of Cardiology and the Consumer Electronics Show. • Assessed risks and provided recommendations regarding critical configuration enhancements to audio video application suite.• Established and implemented mechanisms for identifying and addressing security vulnerabilities.• Identified risks associated with multi-vendor data integrations and mitigated risks at various failure points.• Developed and implemented secure, client branded audio video websites to enhance overall cybersecurity. • Led product development and management for a customer-facing software suite branded Presentation Management.• Gathered technical requirements and translated requirements for new Presentation Management suite.• Provided product upgrade path, full version releases and hot fixes.• Set timeline for product delivery, optimized processes, managed team resources and communicated timeframe to key clients.• Provided software suite training to sales and support teams and key client contacts.

Analyst, Business Systems, 2009-2011• Manage technology and business intelligence projects for a $6B provider of heavy building materials, market mining, manufacturing cement, aggregates, sand and clay to produce concrete, asphalt, concrete pipe, precast and bricks.• Lead remote field server reduction and standardization programs for 380+ servers.• Collaborated with senior leadership regarding design management and implementation strategies.• Analyzed and optimized program design costs and reduced overhead. • Liaised with technology teams on applications retirement and migration. • Coordinated and implemented live updates using ITIL change management processes.• Maintained project documentation and plans.• Supported multiple data center application and server consolidation projects.• Formed detailed UAT and quality assurance test plans and managed system testing.• Liaised between project resources and end users for user acceptance testing.• Managed 100+ Windows 2000 and Windows 2003 RC2 field servers.• Reduced server sprawl by determining data ownership of multiple field servers. • Provided crisis management for technology related issues across North America.Technician, Technology Support, 2007-2008• Managed plant builds and acquisitions projects.• Created and maintained global knowledgebase standards and documents.• Authored site documentation manual for implementation team and service desk.• Coordinated with internal teams to configure Cisco routers, switches and VoIP equipment.• Trained coworkers on use of SnagIt and Hyena software and Blackberry devices.

North Bethesda, Maryland, Us

• Designed telecommunications system and internal network and provided troubleshooting of network and server issues.• Installed and configured new workstations, software addition, access and security.• Organized and implemented remodeling projects.• Resolved customer complaints and ensured 100% customer satisfaction.• Created documentation and training guidelines for new employees.

Associate Of Science - As, Technology, Networking And Cybersecurity

Bachelor'S Degree, Data Science