Manal Al-Khaled, Ma Email & Phone Number

Mississauga, Ontario, Canada

Toronto, Ontario, Canada

Brampton, Ontario, Canada

Mississauga, Ontario, Canada

North York, Ontario, Canada

Mississauga, Ontario, Canada

Toronto, Canada Area

Mainly assisting refugees and new comers in medical appointments, applying for welfare and other government matters

Toronto, Canada Area

- Assisting teachers in classes - Assisting in admin work in the office

Bahrain- Switzerland

• Served as academic lead for staff accountable for contributing modules and teaching for core and optional elements of program• Monitored and assessed program’s learning methods to ensure cost-effective use of resources in alignment with learning styles and developmental stages of students. • Developed curricula in more than one language including English and teaching manuals• Initiated installation of e-learning and academic portals throughout campus.• Lead the planning, execution, and evaluation of change plans to support the institute’s continuous improvement efforts. • Focused on the people impact side of change – including changes to business processes, systems and technology, job roles and organization structures. • Monitored the impact change on people– including changes to business processes, systems and technology, job roles and organization structures. • Initiated installation of e-learning and academic portals throughout campus.

• Co-ordinating meetings and events for certain groups ( youth, women, etc) • Identifying needs of various groups ( youth, women) for training, employment, or government assistance. • Developed curricula and launched educational programs in various vocational centers, local cooperatives and youth centres • Managed various programs and grants to promote women empowerment and gender equality specifically in bedouin populated regions through introducing new specialized training sessions and job opportunities within an accepted cultural context• Assisted university college to obtain UNWTO TEDQUAL Certification; a type of certification offered by UNWTO that seeks to facilitate the continual improvement of tourism education, training and research programs through the definition of a set of minimum standards of quality for tourism education• Developed budgets and proposal for each project, secured grant funds and managed the grant within a specific time frame and deliverables; • As member of the team of Professional Standards for Pathway to Professionalism; worked within the team on putting the professional standards, met regularly with the industry to identify their needs for certain professions and applied it in the developed standards

Amman, Jordan

Jordan Applied University College of Hospitality and Tourism Education, Amman Jordan• Oversaw planning and coordination of strategy for marketing University College on a national level. Served on Academic Committee for Hospitality Education. Collaborated with administrative and academic staff in planning and organising faculty events including major student-recruitment events, conferences, and exhibitions such as postgraduate and undergraduate open days and fairs, applicant/visit days and VIP visits, graduations, and public lectures. Attended recruitment and promotional events as faculty representative. Delivered presentations as lecturer / trainer. • Liaised and built networks with career counselors, external organisations / agents and other groups to maximise effectiveness of communications, marketing and promotional activities undertaken by marketing office. Collaborated with staff within university and external media organisations and other agencies to identify PR opportunities that raise PR profile of faculty locally, nationally and internationally. Cultivated collaborative relationships in managing university-wide marketing initiatives and exchanged information with Corporate Affairs directorate and marketing staff in other faculties.• Instrumental in increasing number of females at University college by promoting tourism education among females and offering scholarships. • Integral in boosting overall level of education at University college. • Facilitated training of group of hotel classifiers in Kurdistan to set their hotel-specification guidelines

London, United Kingdom

Responsibilities:• To ensure that all target market segments are developed for the long-term benefit of the hotel’s business• To monitor in statistical format, the pick-up patterns, lead times and business trends• To work with the team to promote internal sales and the up selling of all facilities• To ensure that the Daily Selling Strategy is completed and checked before the morning meeting;• Ensure all daily, weekly and monthly revenue management reports are up to date and are completed in accordance with standardized company procedures• Carry out ongoing refresher reservations training for all front office, and revenue staff on a regular basis, which is based around the effective implementation of the room’s management strategy• Prepare the annual room statistics and assist in other sections on the Business Plan production• To host weekly Revenue Strategy Meetings in order to communicate strategy and develop corrective action for dip dates• Fully involved in the production of the business mix reports for the weekly rooms meeting, the monthly business meeting and the annual budgeting meetings• Carry out regular Departmental meetings • Organize reservation records either by date of arrival or alphabetically

Master Of Arts (M.A.), Leading Innovation And Change

Activities and Societies: Research, brain storming sessionsInnovation and change are more than just words; they are critical challenges.

Diploma In Hospitality Management, Hospitality Management

Higher Swiss Diploma In Hospitality Management, Tourism And Hospitality

Ba Hnrs In Hospitality Management, Hospitality Management