• Control resources and utilize assets to achieve qualitative and quantitative targets• Monitor team performance and report on metrics• Discover training needs and provide coaching.• Set team goals and achieve the same• Delegate tasks and set deadlines• Analyze statistics and compile accurate reports• Coordination with the team for better results for resolving the queries.• Handling mails related to HDFC death claim process• Making MIS reports on daily, weekly and monthly basis.• ABC analysis of team members.• Handling escalations related to process.• Client meetings.• Working on the new clients and existing clients’ agreements and their queries.• Execution of the Client agreements.• Attending the client auditors.• Managing to check all KYC documents of the client.• Providing the approval for necessary changes in the system.• Con call with the clients for Agreement Closure

• Coordinating with banks across India for the client queries related to ECS Debit & giving necessary feedback via email.• Responsible to resolve Escalated cases within TAT.• Handling escalation related to same and getting the same cases resolved.• Maintaining MIS data on a daily basis and reporting the same to the Manager.• Preparing the R7 reports and sharing them to the client.• Training and mentoring of new recruits on processes.• Address and resolve customer complaints related to ECS, Website Payment thru E-mail.• Keeping a track on critical areas related to uploading of Credit Card files, Processing of ECS Manuals, and Communication dispatch to customers.• Achieved TAP awards for Monthly achieve Target.• Achieved 99% TAT