Windows , VMware AdminWindows Server 2k12 Installation, deployment and configuration as per user requirement. Active Directory Managing user account ? Creation/Deletion/Modification? Doing Permission to user for any respective File or Folder. ? Working on VMware vSphere client and ESXI Hosts.? Doing ESXI host upgradation.? Installation and configuration of Virtual Machine on venter 6.5? Creating and Managing Virtual Machines and Templates in VMware.? Performing Snapshots, Cloning, Cold Migrations and Hot Migrations.? Resolving escalated and critical issues with correct resolution within targets SLA.? Performing Different services start, stop, restart, Task Kill on Windows Server 2k12, 2K16.? Working on installation of Linux servers as per requirement of ISO.? Doing network configuration of Linux servers and also doing bonding of servers as per demand.? Doing Commissioning of Linux servers end to end and handing over to application team for further process.? Doing coordinate with HP, DELL, CISCO vendor team for ILO access and hardware related issue.? Doing IP Configuration IPV4, IPV6 to server and coordinating with IP teams also

Worked on Windows Server 2k12 Installation, deployment and configuration as per user requirement.• Active Directory Managing user account – Creation/Deletion/Modification• Maintaining DHCP, DNS, PRINT,IIS server.• Performed Different services start, stop, restart, Task Kill on Windows Server 2k12, 2K16.• Implemented Group Policy for users and computer as per company requirement.• Raised tickets and primary troubleshooting on tickets, updating tickets.• Managed MS SQL 2014 server Database to run the query and check the result.• Worked on Service Now Ticket logging tool.• Responsible for delivering support through telephones, emails, and Remote console • Accessed machines through remote using team viewer, SCCM, RDP, MSRA tools.• Helped to L1 team and follow up with tickets, and coordinate with Concern team.• Outlook profile creation and LAN and network related issues troubleshooting issues.• Worked on Installation and configuration of Virtual Machine on vCenter 6.5• Worked on Creating and Managing Virtual Machines and Templates in VMware.• Performed Snapshots, Cloning, Cold Migrations and Hot Migrations• Worked on Upgradation of ESXI host VMs and installing Windows patches through SCCM.

Worked on HPSM ticketing tool.• Worked on Installation of Windows Server 2k8 and 2k12 deployment and configuration as per user requirement.• Implemented Group Policy for users and computer as per company requirement.• Maintained DHCP, DNS, PRINT,IIS server.• Server management, Conduct remote troubleshooting.• Established/managed remote access for users through RDP connections• software’s, Installing & Updating antivirus software(Symantec Antivirus application 12.1.6), keeping system up-to-date, IP configuration & troubleshooting of networking issues. Basic software installation. Handling Outlook related issues with the help of Email team.• Worked on Printer Installation, LAN regarding troubleshooting. Antivirus Upgradation.• Configured computer systems, printers, telephones and solve issue regarding them.• Troubleshoot technical issues regarding any IT equipment such as printers, desktops, laptops, tablets or any network related issue.• Fixed the laptops drivers issue like Wi-Fi drivers, Network LAN issue.

Worked on Installation and configuration of test and maintain operating systems, application software and system management tools.• Worked on Ticketing & updating tickets on daily basis as per ITIL process.• Managed and monitor all installed systems and infrastructure• Maintained good and smooth communication with customers through different channel like email, phones.• Prioritizing and managing the workflow.• Responded within agreed time limits to call-outs.

Worked on HPSM Ticket Tools.• Worked In the NOC ( Network Operations Center):• Raising Ticket on HPMS portal of Reliance regarding backhaul and media.• Address User tickets regarding hardware, software, and networking.• Guided user with simple step by step instruction.• Server management, Conduct remote troubleshooting.• Printer Installation, LAN regarding troubleshooting. Antivirus Upgradation.• Record technical issues and solutions in logs.• Report customer feedback and potential product request.• Doing integration and commissioning of the LTE sites with its parameter.• Doing Integration, commissioning of the eNB for Macro and Micro cell with the help of ODD• Trouble shooting of alarms of UAMA card and GPS with its parameter.• Performing ATP 11B, SCFT and CLOT test for eNB..